Our standards

	Anti Social Behaviour Service Standards
	Arrears Prevention and Recovery service standards
	Caretaker Service Standards - Cleaning
	Concierge Service Standards
	Concierge Service Standards - Cleaning
	Customer involvement service standards
	Domestic violence service standards
	Estate Tours service standard
	Furnished tenancy scheme service standard
	Grounds Maintenance Standards - Draft Service Agreement (PDF 901k)
	Housing services charter
	Letting service standards
	Letting standards
	Listening to your views
	Low-rise Flats service standard - Cleaning
	Pest Control Service Standard
	Repair service standards
	Service standards for investment programme work
	Sheltered accommodation service agreement
	Sheltered accommodation service standards - Cleaning

Our service standards, available above, show the level of service which a customer can expect from The Gateshead Housing Company.

Tenants and leaseholders have been involved in setting the standards and will be asked to help us review them on an annual basis.

If you would like to get involved in the development of these standards then please contact the Involvement Team on 0191 433 5380 or e-mail involve@gatesheadhousing.co.uk

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