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HomeRepairs service standard
As part of our commitment to quality services, we aim to provide a reliable
and quick repair service to our tenants.
- We, or the contractors working for us, will:
- Help you identify the repair needed.
- Tell you the maximum time we will take to complete the repair
- Offer you an appointment for all urgent and routine repairs at a time
that is convenient to you.
- We will write to you by post and confirm details of your repair, as
well as any appointment that we made for you.
- Take care to protect your furnishings while doing repairs
- Tidy up mess and remove rubbish within two working days of finishing
the repair.
- Inspect ten per cent of all completed repairs to check the quality
of work.
- Monitor our performance and quality of service and publish performance
figures
For further information about the HomeRepairs service, our responsibilities
as the service provider and tenants responsibilities please see the HomeRepairs section.
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