What is Tyne and Wear Homes?
Tyne and Wear Homes is a housing partnership that brings together Gateshead, Newcastle, North Tyneside and South Tyneside Councils, and their respective housing organisations, and offers customers more choice when looking for a home to rent in the region.
You can then see all of the housing options available to you, so you are not limited to one area of Tyne and Wear.
If you do not have access to the internet or cannot visit an office, please call 0191 433 5345 or email email@example.com
If you find a property that you are interested in, you will be able to bid for it using your time on the housing register or within your allocated housing band.
Can I apply for housing in more than one area?
Yes, that’s the great thing about Tyne and Wear Homes – you are not limited to housing in just one part of the region. So for example, you could apply for homes in just one area, or in any of the other authorities.
How will my application be assessed?
As each local authority operates under its own lettings policy your application will be assessed differently in each area, which could result in you being awarded a higher priority for housing in one area than another.
You will be contacted separately by the local authority of the area(s) you are interested in, and can be assessed under another lettings policy at any time.
Remember you can still bid for properties in any area, even if your application has not been assessed against the specific lettings policy. Your application will be automatically placed in a band/category, but this may not reflect any housing need you may have.
You must complete all sections of the application form. Failure to do so will result in your form being returned to you, which may delay the registration process.
Will I need to provide anything else?
As well as completing your application form, you will also need to provide certain documents and proofs of identification. The information you provide will depend on which local authority you are applying to.
Please note that until you send all of the required information you will not be able to bid for any properties.
What if I need help completing my application form?
Please contact your housing office or call 0191 433 5345 for assistance.
I have applied to the scheme; what happens next?
You will be sent details of:
- Your waiting time (if you are transferring from an authority’s previous lettings scheme)
- Your category of need
- Your unique reference number
- Your memorable date.
You will need this information to be able to bid for properties.
How can I bid for a home?
Once you are a Tyne and Wear Homes member, there are a number of ways to bid for up to three homes per week:
- By calling the 24-hour automated phone line on 0300 7777 245 – calls will be charged at the local rate
- By calling 0191 433 5345
- By texting your housing reference number ‘space’ date of birth (dd/mm/yyyy) ‘space’ first property reference ‘space’ second property reference ‘space’ third property reference to 0753 740 4367
- By visiting your housing office.
You will need your unique reference number and memorable date to be able to bid.
When will homes be advertised?
Homes will be advertised every week between 00.01am Thursday and 11.59pm Monday:
How many bids can I make?
You can bid for up to three properties per advert cycle, and remember it doesn’t matter when you do this. Bids can be made any time between 00.01am Thursday and 11.59pm Monday.
Can I change my mind once I have placed a bid?
Yes you can withdraw your bid for an alternative home any time between the advert cycle opening on a Thursday and closing on a Monday.
What information will the adverts contain?
Each advert will display details of:
- The landlord
- The location
- The type and size of the property
- The weekly rent
- Who the property is suitable for
- Other individual features of the property, including type of heating, whether there is a garden or any adaptations.
Is any priority given to those in urgent need?
Your application will be assessed against the local authority’s lettings policy that you are interested in and, depending on your current circumstances, you will be awarded the relevant housing band.
What if I am homeless?
Under the Tyne and Wear Homes scheme, members will be dealt with by their local authority only and cannot declare themselves as homeless/at risk of becoming homeless to any of the other partners.
However, in certain circumstances your local authority can request assistance from other partners.
If you are homeless or think you may become homeless in the near future, you should contact your local council.
The Housing Act 1996 part VII sets out the legal duties that councils have to people who are homeless or are threatened with becoming homeless.
How will I find out if my bid is successful?
Successful applicants will be contacted and given the opportunity to view the property, and then move in if they find it suitable.
Depending on which authority you are applying to, you will be contacted under different timescales.
If you are at the top of the list for more than one of the properties you bid for, you will be given 24 hours to decide if any are suitable. If you cannot be contacted, a decision will be made by a lettings officer.
Please make sure that your contact details are up to date so we can contact you as soon as possible when bids close.
You will not be contacted if your bid has not been successful.
You can also log in to your Tyne and Wear Homes account to check the position of any bids you placed on advertised properties.
What about feedback on previously advertised homes?
Feedback on homes that have been let is provided online, which can help members decide what to bid for in the future by showing the popularity of certain areas.
It will highlight:
- The estate where the property is based
- The street name of the property
- Whether the property was advertised under housing need
- The type of property
- The number of bids placed
- And the longest waiting time of the successful member.
You will be able to see your own position from your online Tyne and Wear Homes account.
What if my circumstances change?
You must advise Tyne and Wear Homes if your circumstances change as soon as possible, as this may affect your housing application. You can also notify us of any changes online. If a property offer is made based on inaccurate or out-of-date information, it may be removed, even after you move in.
Our service standards
- Register your application within ten working days
- Ask you if you were satisfied with the bidding process.
How we measure them
- Monitor all housing applications to ensure they are registered within timescale
- Conduct a satisfaction survey with customers.