Contact us

Our head office is based at Gateshead Civic Centre, along with the housing office covering the central housing area.

Contact details

Civic Centre
Regent Street
Gateshead
NE8 1JN

Phone: 0191 433 5353
Fax: 0191 433 5354

Opening hours

Monday 
Tuesday 
Wednesday 
Thursday 
Friday 

Our location

Route

Your location:

Contact information for our services

Please note: For training and quality purposes, all calls to Tyne and Wear Homes and HomeRepairs are recorded and may be monitored, in order to assess and improve our services.

HomeRepairs

HomeRepairs service

You can also call HomeRepairs on 0800 408 6008 Monday to Friday between 8am and 5pm (or until 6.30pm on a Monday).

Emergency repairs can be reported at any time, seven days a week.

Calls to HomeRepairs are free landline and mobile tariffs. Contact your service provider for details. For more information see our terms and privacy statement.

Text: ‘REPAIR’ and your message to 0778 620 8277
Email: repairs@gatesheadhousing.co.uk

Tyne and Wear Homes

Text: ‘CBL’ and your message to 0778 620 8277
Email: tyneandwearhomes@gatesheadhousing.co.uk
Web: www.tyneandwearhomes.org.uk

Rent advice

You can contact any of the teams by texting ‘RENT’ and your message to 0778 620 8277.

Neighbourhood nuisance

Call: 0191 433 5327
Text: ‘ASB’ and your message to 0778 620 8277
Email: nrt@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/asb

Investment Team

Call: 0191 433 5490
Text: ‘IW’ and your message to 0778 620 8277
Email: investmentteam@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/in-your-home/investing/

Inclusion and Support Team

Call: 0191 433 2689
Web: www.gatesheadhousing.co.uk/find-a-home-in-gateshead/housing-support/

Older Persons’ Housing Team

Call: 0191 433 5356
Text: ‘ENQ’ and your message to 0778 620 8277
Email: shelteredhousing@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/in-your-home/sheltered-accomodation/

Involvement Team

Call: 0191 433 5357
Text: ‘INVOLVE’ and your message to 0778 620 8277
Email: involve@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/involve

Employee Support Services

Call: 0191 433 5441
Text: ‘HR’ and your message to 0778 620 8277
Email: hr@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/about-us/apply-for-a-job/

Press/media office – communications

Call: 0191 433 5386
Text: ‘ENQ’ and your message to 0778 620 8277
Email: communications@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/news

Looking to film in Gateshead? 

Accounts

Call: 0191 433 5392
Text: ‘ENQ’ and your message to 0778 620 8277
Email: accountancy@gatesheadhousing.co.uk

Other useful contacts

Council Tax and Housing Benefit enquiries
Call: 0191 433 4646
Email: benefitenquiries@gateshead.gov.uk

Bulky waste collection service
Call: 0191 433 7000
Fax: 0191 478 1138
Email: enquiries@gateshead.gov.uk

Gateshead Police
Call: 0191 454 7555

Northumbrian Water
Call: 0845 717 1100.

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