Compliments and Complaints
If you are not satisfied with any part of our service then please let
us know and we will try to solve your complaint immediately. You can complain
via any of our housing offices, email enquiries@gatesheadhousing.co.uk,
or complete the online form below. We will try to sort out your complaint
quickly and informally by providing information or taking appropriate
action.
If we cannot sort your complaint out immediately, we will send you a
letter within three working days that tells you:
- Who you can contact about your complaint;
- What we will do; and
- How long we will take to deal with it. This is normally within 20
working days. If this is not possible we will tell you why and give
you a date when you will get a response.
Once the investigation is complete, you will receive the results in writing
from a senior manager.
To see how we responded in the past year to your compliments and complaints
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