Involvement options

The Gateshead Housing Company has a vision of 'involving you in
everything that we do', and 'being a listening and learning organisation – staying in touch with what you want'.

To provide services that people want, and to meet the needs if our diverse community, customers need to be at the heart of what we do.

You can choose to get involved and when - and select the type and level of involvement that suits you best.

If you would like to get involved in one or more of the opportunities listed below we would love to here from you. You can contact our Involvement Team.

To give you an idea of how much time activities take and what influence they can have on services each activity has a key.

For example:

• One clock would be a one off session (taking up to two hours);
• Five clocks would be regular involvement (for example, every month for four to six hours);
• One heart indicates less influence an individual can have in comparison to activities with more hearts.

By getting involved you can:

• Influence decisions that affect your housing service;
• Make your area a better place to live;
• Give us your views on the services you receive;
• Be part of an interest, improvement or review group;
• Help us to better understand the needs of people from diverse groups;
• Help us to provide better quality, customer focused services;
• Develop your own skills.

How much time will it take?

Different levels of involvement will take different amounts of time depending on what you want to do.

Involvement can range from a five-minute telephone call to a full day session.

It can be a 'one off', or you could get involved on a regular basis.

I haven’t done anything like this, before, how can I help?

We are interested in hearing peoples views and suggestions from all areas, gender, age, ethnic origin, and especially from customers with diverse needs, who are often under represented.

Support and training will be provided where necessary, and there will always be someone there to help.

How do I get involved?

There are a number of ways for you to get involved. Please choose from the opportunities below and contact the Customer Involvement Team, your nearest office or complete the online I want to be involved form.

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