Job vacancy – Refugee Resettlement Support Worker (Syrian Arabic speaking) – REF: TGHC469

by The Gateshead Housing Company & filed under About us - find a job, About us - find a job - vacancies, News.

  • Job title: Refugee Resettlement Support Worker (Syrian Arabic speaking)
  • Service area: Customers and Communities
  • Job ref: TGHC469
  • Grade: Grade F £21,057 – £23,166 per annum (SCP 23-26). Full time – 37 hours per week. Temporary until 30 November 2020.
  • Applicable to: External vacancy
  • Closing date: Midnight on Friday 24 November 2017.

The Gateshead Housing Company does not accept CVs.

An opportunity has arisen in the Refugee Resettlement Service for the role of a Syrian Arabic speaking Refugee Resettlement Support Worker.

The main duties of this post will be to provide practical and emotional support to refugees who may have complex needs who are resettling within the borough of Gateshead. Assisting with issues such as housing, finances, physical/mental health, life skills, accessing ESOL, parenting, personal safety, legal/family reunification issues and employment, whilst promoting independent living.

To use effective risk assessment tools to identify risk and undertake the appropriate actions. To complete needs assessments and then develop individual support plans with clients. To work within a multi-agency framework, communicating effectively with colleagues, other professionals and clients ensuring that there is a coordinated response to support.

To adhere to performance and monitoring requirements, complying with systems in place to monitor data outcomes. This will include completing support paperwork to a high standard. To adhere to The Gateshead Housing Company policies and procedures regarding working practices and service delivery. This will include; Safeguarding Children and Adults, Health and Safety, Data Protection/Confidentiality and the services Code of Conduct.

It is essential that you:

  • Are able to speak, read and write Syrian Arabic.
  • Have a minimum of 5 GCSEs or equivalent at Grade C or above or relevant experience.
  • Have experience of working with vulnerable people, assessing need and documenting support.
  • Have experience of working within a multi-agency framework
  • Have effective communication skills and possess excellent time management skills.
  • Have an awareness of the Syrian Refugee Resettlement programme.
  • Have working knowledge of Microsoft Office packages.
  • Have knowledge of Data Protection/Confidentiality, safe guarding policies and procedures such as Child Protection, Safeguarding Adults and MARAC.

It would be desirable if you had:

  • A relevant professional qualification in housing or support.
  • A full and clean driving licence with use of a car or means to mobility support for which casual car mileage will be eligible.

For an informal discussion please email Claire Thew or call ext 3649 or email Penny St Bernard or call ext 2178.

You should consider the job profile when applying, giving examples of how you meet the criteria.

What to do next?

  • Read the job profile of this role.
  • Complete our online application and confidential forms or download printable application and confidential forms. You must complete both forms for your application to be considered.
  • Assessments will be by application, ability tests and interview for this vacancy.

Note: The online application and confidential forms are on our external website, in order to enable employees to complete the online forms away from work if they wish.

Applications are to be returned by email or post no later than midnight on Friday 24 November 2017.


Human Resources Team
The Gateshead Housing Company
Civic Centre
Regent Street

The Gateshead Housing Company does not accept CVs.

If you need any further advice email the Human Resources Team or call ext 5333.

Why you will love working for us

We know that we can’t achieve our vision without the right team of people.

We expect our employees to work in partnership with colleagues, and to apply their skills effectively with commitment and enthusiasm. In return we do our best to make sure they are happy in their work by listening to their ideas and making them feel welcome.

Because we work in partnership with Gateshead Council, we can offer you all the benefits of working for a large organisation as well as the intimacy of working for a small, independent team.

You will be able to take advantage of:

  • Our Local Government Pension Scheme
  • Occupational health
  • Appropriate training courses
  • A work life balance policy
  • Flexitime scheme
  • Generous annual leave entitlement.

The Gateshead Housing Company is an equal opportunities employer and welcomes applications from candidates of any age, disability, marital status, race or sex.

The Gateshead Housing Company has achieved the Positive about Disabled People symbol and Investors In People (IIP).

Candidates who are shortlisted for interview will be contacted by email. You should check your spam folders as well as your inbox.


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