Other downloads

About this website

Profile form – leaseholder
Profile form – tenant

About this website - online housing services

About us

The Gateshead Housing Company news – October 2017
The Gateshead Housing Company news July 2017
Equality and Diversity Annual Report 2016-17
The Gateshead Housing Company news April 2017
The Gateshead Housing Company Annual Review 2015/16
The Gateshead Housing Company news – April 2016
The Gateshead Housing Company news – January 2016
Audit Commission inspection report – February 2009

About us - annual review for tenants and leaseholders

The Gateshead Housing Company Annual Review 2015/16
The Gateshead Housing Company Annual Review 2014-15
The Gateshead Housing Company Annual Review 2013-14
The Gateshead Housing Company Annual Report 2012-13
Director’s Report and Financial Statements – 31 March 2008
Director’s Report and Financial Statements – ended 31 March 2006
Director’s Report and Financial Statements – fifteen month period ended 31 March 2005
Director’s Report and Financial Statements – 31 March 2007
Director’s Report and Financial Statements – 31 March 2010
The Gateshead Housing Company Annual Report 2007 – 2008
The Gateshead Housing Company Annual Report 2005 – 2006
Annual Report for Tenants and leaseholders – 2011 – 2012
Annual Report for Tenants and leaseholders – 2010 – 2011
Annual Report for Tenants and leaseholders – 2009 – 2010

About us - find a job

Apprenticeships application form
Employment application form – confidential
Employment application form

About us - find a job - apprenticeships

About us - find a job - vacancies

About us - Five-year strategic plan 2015-2020

The Gateshead Housing Company Annual Review 2015/16
The Gateshead Housing Company – Five-year strategic plan 2015 – 2020

About us - how to find us

About us - how we perform

About us - our employees

About us - our policies

Equal Opportunities Policy
Bullying and Harassment Policy

About us - our Service Standards

A guide to the services you can expect – leaseholders
A guide to the services you can expect – tenants

About us - review of housing services 2011 - 2012

Shaping the future of housing services – the options ahead
Test of opinion – reminder leaflet
Test of opinion – February 2012 (SAMPLE COPY ONLY – NOT FOR USE)
Shaping the future of housing services – the options ahead
Shaping the future of housing services – the advantages and disadvantages
Shaping the future of housing newsletter – May 2011
National Federation of Almos (NFA) – Building on the potential of ALMOs to invest in local communities – June 2011
Housing review result update – October 2012
Housing options review – roadshows (later dates)
Housing options review – roadshows
Housing options review – independent advice
Future of housing services – first stage report summary
Future of housing services – first stage report
Communities and Local Government – Updated guidance for Councils considering the future of their ALMO housing management services – December 2011

About us - ten years of housing

About us - the environment

Environmental policy statement
Energy Performance Certificates (EPCs) and renting homes – a tenant guide

About us - Value for Money

Value for Money strategy

Assets Committee

Assets, Development and Investment Committee – 16 October 2014 – Full Agenda
Assets Committee – 19 June 2014 – Full Agenda
Item 9 – Forward Plan
Item 8 – Energy Efficiency Measureas – Funded Works
Item 6 – Cyclical Maintenance and Compliance – 2013/14
Item 7 – Capital Programme
Item 5 – Repairs and Maintenance Contract – End of Year 2013/14
Item 3 – Minutes of Assets Committee held on 26 February 2014
Assets, Development and Investment Committee – 19 June 2014 – Full Agenda

Audit Committee

Customer newsletters - here&now news for over 50s

Here & Now summer 2016
here&now – Summer 2014
here&now – issue 11 – July 2013
here&now – issue 10 – January 2013
here&now – issue 9 – August 2012
here&now – issue 8 – January 2012
here&now – issue 7 – July 2011
here&now – issue 6 – February 2011
here&now – issue 5 – July 2010
here&now – issue 4 – January 2010
here&now – issue 3 – May 2009
here&now – issue 2 – November 2008
here&now – issue 1 – July 2008

Customer newsletters - HomeRepairs Update

HomeRepairs Update Issue 1

Customer newsletters - The Gateshead Housing Company - 2017 issues

The Gateshead Housing Company news – October 2017
The Gateshead Housing Company news July 2017
The Gateshead Housing Company News January 2017

Customer newsletters - The Gateshead Housing Company news - 2004 issues

The Gateshead Housing Company news – August 2004
The Gateshead Housing Company news – October 2004
The Gateshead Housing Company news – July 2004
The Gateshead Housing Company news – January 2004
The Gateshead Housing Company news – April May 2005
The Gateshead Housing Company news – April 2004

Customer newsletters - The Gateshead Housing Company news - 2005 issues

The Gateshead Housing Company news extra – May June 2005
The Gateshead Housing Company news extra – August 2005
The Gateshead Housing Company news – September 2005
The Gateshead Housing Company news – July 2005
The Gateshead Housing Company news – January 2005
The Gateshead Housing Company news – February 2005

Customer newsletters - The Gateshead Housing Company news - 2006 issues

The Gateshead Housing Company news – February 2006
The Gateshead Housing Company news – April 2006
The Gateshead Housing Company news – January 2006
The Gateshead Housing Company news – July 2006
The Gateshead Housing Company news – September 2006
The Gateshead Housing Company news (annual survey) – January 2006
The Gateshead Housing Company news – October 2006
The Gateshead Housing Company news – December 2006

Customer newsletters - The Gateshead Housing Company news - 2007 issues

The Gateshead Housing Company news – September 2007
The Gateshead Housing Company news – October 2007
The Gateshead Housing Company news – January 2007
The Gateshead Housing Company news (annual survey) – January 2007
The Gateshead Housing Company news – February 2007
The Gateshead Housing Company news – April 2007
The Gateshead Housing Company news – July 2007
The Gateshead Housing Company news – Tenancy agreement news and update – April 2007

Customer newsletters - The Gateshead Housing Company news - 2008 issues

The Gateshead Housing Company news – annual survey – January 2008
The Gateshead Housing Company news – January 2008
The Gateshead Housing Company news (south) – November 2008
The Gateshead Housing Company news – February 2008
The Gateshead Housing Company news – April 2008
The Gateshead Housing Company news (east) – November 2008
The Gateshead Housing Company news (west) – November 2008
The Gateshead Housing Company news (inner west) – November 2008
The Gateshead Housing Company news (central) – November 2008
The Gateshead Housing Company news (south) – Sept 2008
The Gateshead Housing Company news (east) – Sept 2008
The Gateshead Housing Company news (inner west) – Sept 2008
The Gateshead Housing Company news (west) – Sept 2008
The Gateshead Housing Company news (central) – Sept 2008

Customer newsletters - The Gateshead Housing Company news - 2009 issues

The Gateshead Housing Company news (east) – October 2009
The Gateshead Housing Company news (west) – October 2009
The Gateshead Housing Company news (inner west) – April 2009
The Gateshead Housing Company news (central) – January 2009
The Gateshead Housing Company news (inner west) – July 2009
The Gateshead Housing Company news (west) – July 2009
The Gateshead Housing Company news (west) – January 2009
The Gateshead Housing Company news (west) – April 2009
The Gateshead Housing Company news – Tenant annual survey 2009
The Gateshead Housing Company news (south) – October 2009
The Gateshead Housing Company news (south) – July 2009
The Gateshead Housing Company news (south) – January 2009
The Gateshead Housing Company news (south) – April 2009
The Gateshead Housing Company news – Leaseholder annual survey – 2009
The Gateshead Housing Company news (inner west) – October 2009
The Gateshead Housing Company news (inner west) – January 2009
The Gateshead Housing Company news (east) – July 2009
The Gateshead Housing Company news (east) – January 2009
The Gateshead Housing Company news (east) – April 2009
The Gateshead Housing Company news (central) – October 2009
The Gateshead Housing Company news (central) – July 2009
The Gateshead Housing Company news (central) – April 2009

Customer newsletters - The Gateshead Housing Company news - 2010 issues

The Gateshead Housing Company news (central) – October 2010
The Gateshead Housing Company news (inner west) – October 2010
The Gateshead Housing Company news (south) – October 2010
The Gateshead Housing Company news (east) – October 2010
The Gateshead Housing Company news (west) – October 2010
The Gateshead Housing Company news (central) January 2010
The Gateshead Housing Company news (inner west) – January 2010
The Gateshead Housing Company news (south) – January 2010
The Gateshead Housing Company news (east) – January 2010
The Gateshead Housing Company news (west) – January 2010
The Gateshead Housing Company news (east) – May 2010
The Gateshead Housing Company news (inner west) – May 2010
The Gateshead Housing Company news (south) – May 2010
The Gateshead Housing Company news (west) – May 2010
The Gateshead Housing Company news (central) – July 2010
The Gateshead Housing Company news (inner west) – July 2010
The Gateshead Housing Company news (south) – July 2010
The Gateshead Housing Company news (east) – July 2010
The Gateshead Housing Company news (west) – July 2010

Customer newsletters - The Gateshead Housing Company news - 2011 issues

The Gateshead Housing Company news – December 2011
The Gateshead Housing Company news – July 2011
The Gateshead Housing Company news – May 2011
The Gateshead Housing Company news – February 2011

Customer newsletters - The Gateshead Housing Company news - 2012 issues

The Gateshead Housing Company news – June 2012 (part one)
The Gateshead Housing Company news – October 2012
The Gateshead Housing Company news – August 2012
The Gateshead Housing Company news – new repairs contract – March 2012
The Gateshead Housing Company news – January 2012

Customer newsletters - The Gateshead Housing Company news - 2013 issues

Be winter ready with The Gateshead Housing Company 2013
The Gateshead Housing Company news – winter special – December 2013
The Gateshead Housing Company News – October 2013
The Gateshead Housing Company news – July 2013
The Gateshead Housing Company news – January 2013
The Gateshead Housing Company news – February 2013
The Gateshead Housing Company news – April 2013

Customer newsletters - The Gateshead Housing Company news - 2014 issues

The Gateshead Housing Company news – October 2014
The Gateshead Housing Company news – July 2014
The Gateshead Housing Company news – April 2014
The Gateshead Housing Company News – March 2014
The Gateshead Housing Company News – January 2014

Customer newsletters - The Gateshead Housing Company news - 2015 issues

The Gateshead Housing Company news – October 2015
The Gateshead Housing Company news – July 2015

Customer newsletters - The Gateshead Housing Company news - 2016 issues

The Gateshead Housing Company News October 2016
The Gateshead Housing Company News / Here & Now July 2016
The Gateshead Housing Company news – April 2016
The Gateshead Housing Company news – January 2016

Customer newsletters - The Gateshead Housing Company news - 2017 issues

The Gateshead Housing Company news April 2017

Customer newsletters – high-rise news

High Rise News Fire Safety August 2017
High Rise news Fire Safety June 2017
High-rise news – issue 8 (June 2015)
High-rise news special – January 2014
A guide to your caretaking service
High-rise news – issue 5 (May 2012)
High-rise news – issue 6 (March 2013)
High-rise news – issue 4 (June 2011)
High-rise news – issue 3 (March 2011)
High-rise news – issue 2 (October 2010)
High-rise news – issue 1 (February 2010)

e-news

Emergencies

Equality and diversity

Equality and Diversity Annual Report 2016-17
Equality and Diversity Annual Report 2015-16
Equality and Inclusion Scheme 2016-2019
Equality and Diversity Annual Report 2014-15
Northern Pride 2015 survey
Join our LGBT network
Equality and diversity annual report – 2012-2013
Equality and diversity annual report – 2010-11
Other languages
Single Equality Scheme 2009-2012
Equality and diversity annual report – 2011-12

Find a home

The Gateshead Housing Company Annual Review 2015/16
Guide to the furniture leasing scheme
Guide to looking for new home
A guide to Tyne and Wear Homes
A guide to applying for a home

Find a home - homes to let

Guide to looking for new home – including available homes
Why rent from us? Sheltered accommodation – leaflet
Why rent from us? (part 2) – leaflet
Why rent from us? (part 1) – leaflet
West Gateshead – “River Streets” – Chopwell – leaflet
West Gateshead – Greenfields – Ryton – leaflet
South Gateshead – Wallace Gardens – Springwell – leaflet
South Gateshead – Pleasant Place – Birtley – leaflet
South Gateshead – Leyburn Place – Birtley – leaflet
South Gateshead – Harrison Court – Birtley – leaflet
South Gateshead – Birtley Villas – Birtley – leaflet
South Gateshead – Beacon, Fell and Lough Court – Wrekenton – leaflet
Inner west Gateshead – Redheugh and Eslington Court – leaflet
East Gateshead- Crowhall Towers – Felling – leaflet
East Gateshead – Sir Godfrey Thomson Court – Felling – leaflet
Central Gateshead – Warwick Court – Gateshead town centre – leaflet
Central Gateshead – St Cuthberts Court – Windmill Hills – leaflet
Central Gateshead – Regent Court – Gateshead town centre – leaflet
Central Gateshead – Newbolt and Tennyson Court – Sunderland Road – leaflet
Central Gateshead – Milvain Close – Deckham – leaflet
Central Gateshead – Melbourne and Sydney Court – Gateshead town centre – leaflet
Central Gateshead – Bensham Court – Bensham – leaflet
Central Gateshead – Adelaide and Brisbane Court – Gateshead town centre – leaflet
West Gateshead – “River Streets” – Chopwell – poster
West Gateshead – Greenfields – Ryton – poster
South Gateshead – Wallace Gardens – Springwell – poster
South Gateshead – Pleasant Place – Birtley – poster
South Gateshead – Leyburn Place -Birtley – poster
South Gateshead – Harrison Court – Birtley – Poster
South Gateshead – Birtley Villas – Birtley – poster
South Gateshead – Beacon Fell and Lough Court – Wrekenton – poster
Inner west Gateshead – Redheugh and Eslington Court – poster
East Gateshead- Crowhall Towers – Felling – poster
East Gateshead – Sir Godfrey Thomson Court – Felling – poster
Central Gateshead – Park, Priory and Peareth Court – Gateshead town centre – poster
Central Gateshead – Warwick Court – Gateshead town centre – poster
Central Gateshead – St Cuthbert’s Court – Windmill Hills – poster
Central Gateshead – Regent Court – Gateshead town centre – poster
Central Gateshead – Newbolt and Tennyson Court – Sunderland Road – poster
Central Gateshead – Milvain Close – Deckham – poster
Central Gateshead – Melbourne and Sydney Court -Gateshead town centre – poster
Central Gateshead – Bensham Court – Bensham – poster
Central Gateshead – Adelaide and Brisbane Court – Gateshead town centre – poster

Find a home - SWAP it!

Gateshead Council

Gateshead Council's Lettings Policy

Get in touch

Profile form – leaseholder
Profile form – tenant
Compliments complaints and suggestions – form
Compliments complaints and suggestions

Get in touch - customer surveys

Customer service survey results – 2014
Profile form – leaseholder
Profile form – tenant
Annual survey results – 2012
In your neighbourhood survey results – 2012
Annual survey results – 2013
In your neighbourhood survey results – 2013
Communications survey result – 2013
Rent collection survey results – 2012

Get in touch - our opening times

Our opening hours this Christmas and New Year – 2015-16

Get in touch - your housing office

Get involved

The Gateshead Housing Company Annual Review 2015/16
Equality and Inclusion Scheme 2016-2019
Moving Forward customer training programme 2016/17
Social media made simple
Moving Forward training courses May 2015 – March 2016
Involvement taster day – June 2014
Moving Forward – Training courses
Birtley Jam Youth Festival
A guide to getting involved

Get involved - Customer Scrutiny Panel

Get involved - TALISMAN - Tenant and Leaseholders Independent Scrutiny Management Panel

TALISMAN – Review of Repairs Reporting
TALISMAN Review of Rent and Income – Report to Customers and Communities Committee
TALISMAN – scrutiny of antisocial behaviour (ASB) charter – report to our Customers and Communities Committee – July 2012
TALISMAN – scrutiny of antisocial behaviour (ASB) charter – July 2012

Get involved - ways to get involved

Moving Forward customer training programme 2017/18
Moving Forward customer training programme 2016/17
Moving Forward – Training courses
Moving Forward – free training courses

Governance - archive of previous committees

Resources and Audit Committee – May 2012
VFM and Audit Committee – 25 February 2009 – Full Agenda
VFM and Audit Committee – 22 April 2009 – Full Agenda
VFM and Audit Committee – 1 July 2009 – Full Agenda
Resources and Audt Committee – 4 November 2010 – Full Agenda
Resources and Audit Committee – 31 July 2012 – Full Agenda
Resources and Audit Committee – 30 October 2012 – Full Agenda
Resources and Audit Committee – 29 July 2010 – Full Agenda
Resources and Audit Committee – 28 July 2011 – Full Agenda
Resources and Audit Committee – 28 April 2011 – Fulll Agenda
Resources and Audit Committee – 27 October 2011 – Full Agenda
Resources and Audit Committee – 27 January 2011 – Full Agenda
Resources and Audit Committee – 20 May 2010 – Full Agenda
Resources and Audit Committee – 15 February 2012 – Full Agenda
Resources and Audit Committee – 10 May 2012 – Full Agenda
Resources and Audit Committee – 10 July 2012 – Full Agenda
Resources and Audit Committee – 9 March 2010 – Full Agenda
Resources and Audit Committee – 3 December 2009 – Full Agenda
Performance Committee – 16 September 2009 – Full Agenda
Performance Committee – 5 May 2009 – Full Agenda
Performance Committee – 3 February 2009 – Full Agenda
Human Resources Committee – 16 September 2009 – Full Agenda
Human Resources Committee – 16 June 2009 – Full Agenda
Human Resources Committee – 3 March 2009 – Full Agenda
Diversity and Access Committee – 29 July 2009 – Full Agenda
Diversity and Access Committee – 24 February 2009 – Full Agenda
Diversity and Access Committee – 18 May 2009 – Full Agenda
Asset Management Committee – 30 June 2011 – Full Agenda
Asset Management Committee – 26 November 2009 – Full Agenda
Asset Management Committee – 25 June 2010 – Full Agenda
Asset Management Committee – 24 February 2011 – Full Agenda
Asset Management Committee – 23 February 2012 – Full Agenda
Asset Management Committee – 20 October 2011 – Full Agenda
Asset Management Committee – 15 December 2010 – Full Agenda
Asset Management Committee – 4 March 2010 – Full Agenda
Asset Committee – 19 June 2012 – Full Agenda
Asset Committee – 15 October 2012 – Full Agenda
Asset Committee – 15 October 2012 – Full Agenda
Resources and Audit Committee – 10 May 2012 – Full Agenda
Resources and Audit Committee – 7 July 2011 – Full Agenda

Governance - Assets Committee - 2015

Item 4 – Budget 2015/16
Item 11- Forward Plan
Item 10 – Window Replacement Programme
Item 9 – Capital Programme 2014/15 – Third Quarter Update
Item 8 – Cyclical Maintenance and Compliance – Third Quarter 2014/15
Item 7 – Repairs and Maintenance Contract – Review to End of Third Quarter 2014/15
Item 3 – Minutes of Assets, Development and Investment Committee held on 16 October 2014
Assets, Development and Investment Committee – 12 February 2015 – Full Agenda

Governance - Assets Committee - 2016

Item 4 – Minutes of committee held on 14 September 2016
Item 8 – Forward Plan
Item 7 – Cyclical Maintenance and Compliance – End of Fourth Quarter 2015/16
Item 6 – Repairs and Maintenance Contract – Year End 2015/16
Item 5 – Housing Capital Programme – Year End Update 2015/16
Item 3 – Minutes of Assets Committee held on 18 February 2016
Item 4 – Performance and Service Standards – Quarter 4 2015/16
Assets, Development and Investment Committee – 11 May 2016 – Full Agenda
Item 9 – Forward Plan
Item 8 – Cyclical Maintenance and Compliance – End of Third Quarter 2015/16
Item 7 – Repairs and Maintenance Contract – End of Third Quarter 2015/16
Item 6 – Proposed Capital Programme 2016/17 – 2020/21
Item 5 – Housing Capital Programme
Item 4 – Performance and Service Standards – Quarter 3 2015/16
Minutes of Assets, Development and Investment Committee held on 4 November 2015
Assets, Development and Investment Committee – 18 February 2016 – Full Agenda

Governance - Assets, Development and Investment Committee - 2013

Assets, Development and Investment Committee – 20 June 2013 – Full Agenda

Governance - Assets, Development and Investment Committee - 2014

Item 11 – Forward Plan
Item 10 – Energy Company Obligation Works Phase 2
Item 9 – Window Replacement Programme 2014/15
Item 8 – Capital Update – End of Third Quarter 2013/14
Item 7 – Repairs and Maintenance Contract – End of Third Quarter 2013/14
Item 5 – Minutes of Committee held on 17 October 2013
Full Agenda – 26 February 2014

Governance - Audit Committee - 2013

Audit Committee – 3 July 2013 – Full Agenda

Governance - Audit Committee - 2014

Item 8 – 2013/14 Internal Audit Plan – Progress Report
Item 7 – 2014/15 Internal Audit Plan and Strategy
Item 6 – Strategic Risk Register
Item 5 – External Audit Strategy and Planning Memorandum
Item 3 – Minutes of Audit Committee held on 14 January 2014
Audit Committee – 16 April 2014 – Full Agenda

Governance - Audit Committee - 2015

Audit Committee – 22 April 2015 – Full Agenda
Item 8 – Forward Plan
Item 7 – Internal Audit Plan 2014/15 – Progress Report
Item 6 – 2015/16 Internal Audit Plan and Strategy
Item 5 – Strategic Risk Register
Item 4 – External Audit Strategy and Planning Memorandum
Item 3 – Minutes of Audit Committee held on 13 January 2015

Governance - Audit Committee - 2016

Item 8 – Forward Plan
Item 7 – 2015/16 Internal Audit Plan – Progress Report
Item 4 – External Audit Strategy and Planning
Item 6 – 2016/17 Internal Audit Plan and Strategy
Item 5 – Strategic Risk Register
Item 3 – Minutes of Audit Committee held on 13 January 2016
Audit Committee – 26 April 2016 – Full Agenda

Governance - Audit Committee - 2017

Governance - Board

Board Taster Day – Tuesday 29 July 2014
A guide to your Board

Governance - Board meeting - 2008

Governance - Board meeting - 2009

Board Meeting – 15 January 2009 – Full Agenda

Governance - Board meeting - 2010

Board Meeting – 21 January 2010 – Full Agenda

Governance - Board meeting - 2011

Board Meeting – 20 January 2011 – Full Agenda

Governance - Board meeting - 2012

Board Meeting – 19 January 2012 – Full Agenda

Governance - Board meeting - 2013

Board Meeting – 17 January 2013 – Full Agenda

Governance - Board Meeting - 2014

Special Board Meeting – 29 January 2014 – Full Agenda
Item 2 – Keelman Homes
Board Meeting – 16 January 2014 – Full Agenda
Item 12(iii) – Forward Plan
Item 12(ii) – Outstanding Issues
Item 12(i) – Petitions Update
Item 11 – TGHC Co-locatio to the Civic Centre – ProgressReport
Item 10 – Council Decisions on Further Measures to Mitigate the Impact of Welfare Reform
Item 9 – Right to Buy Update
Item 8 – Minutes of Keelman Homes Board held on 21 November 2013
Item 6 – TGHC Community Fund Proposal
Item 5 – Proposed Rent Increases for TGHC Owned Properties 2014/15
Item 3 – Minutes of Board Meeting held on 21 November 2013

Governance - Board Meeting - 2015

Item 9 – Minutes of Audit Committee held on 13 January 2015
Board Meeting – 15 January 2015 – Full Agenda
Item 10(iii) – Forward Plan
Item 10(ii) – Outstanding Issues
Item 10(i) – Petitions Update
Item 8 – Minutes of Keelman Homes held on 20 November 2014
Item 7 – Wrekenton Housing Office Relocation
Item 6 – Proposed Rent Increases for 2015/16 for TGHC Owned Properties
Item 5 – Board Membership
Item 4 – Minutes of Board Meeting held on 20 November 2014

Governance - Board Meeting - 2016

Item 13(i) – Forward Plan
Item 12 – Minutes of Keelman Homes held on 28 January 2016
Item 11 – Minutes of Resources Committee held on 23 February 2016
Item 10 – Minutes of Assets, Development and Investment Committee held on 18 February 2016
Item 9 – Minutes of Customers and Communities Committee held on 11 February 2016
Item 8 – Customer Service Excellence
Item 7 – Performance and Service Standards – Quarter 3 2015/16
Item 6 – Review of Directors’ Expenses Scheme
Item 5 – Review of Performance Indicators, Service Standards and Targets 2016/17
Item 4 – Budget 2016/17
Item 3 – Minutes of Board Meeting held on 28 January 2016
Board Meeting – 24 March 2016 – Full Agenda
Item 9(iii) – Forward Plan
Item 9(ii) – Outstanding Issues
Item 9(i) – Petitions Update
Item 8 – Minutes of Keelman Homes held on 26 November 2015
Item 7 – Minutes of Audit Committee held on 13 January 2016
Item 6 – Update on Housing and Planning Bill
Item 5 – Capping Housing Benefit for Council Tenants
Item 4 – Rent and Service Charge Proposals for 2016/17
Item 3 – Minutes of Board Meeting held on 26 November 2015
Board Meeting – 28 January 2016 – Full Agenda

Governance - Board Meetings - 2017

Governance - Committees

Governance - Customers and Communities - 2014

Item 9 – Complaints and Compliments
Customers and Communities Committee – 8 May 2014 – Full Agenda
Item 12 – Forward Plan
Item 11 – Customer Involvement Activity – Update
Item 10 – Moving Forward Customer Training Programme – Annual Review
Item 9 – Complaints and Compliments Performance Update 2013/14
Item 8 – Customer Service Excellence
Item 7 – Multi-Storey Management – Year End Update 2013/14
Item 6 – Anti-Social Behaviour Performance Update 2013/14
Item 5 – Grounds Maintenance Service Level Agreement 2014/15
Item 3 – Minutes of Committee held on 27 February 2014

Governance - Customers and Communities - 2016

Item 10 – Forward Plan
Item 9 – Customer Involvement Activity – Update
Item 8 – Evaluation of Wrekenton Hub
Item 7 – Anti-Social Behaviour Partnership Update – April to December 2015
Item 6 – Performance and Service Standards – Quarter 3 2015/16
Item 4 – Minutes of Committee held on 5 November 2015
Customers and Communities Committee – 11 February 2016 – Full Agenda

Governance - Customers and Communities Committee - 2009

Customers and Communities Committee – 18 November 2009 – Full Agenda

Governance - Customers and Communities Committee - 2010

Customers and Communities Committee – 21 April 2010 – Full Agenda

Governance - Customers and Communities Committee - 2011

Customers and Communities – 3 August 2011 – Full Agenda

Governance - Customers and Communities Committee - 2012

Customers and Communities Committee – 8 February 2012 – Full Agenda

Governance - Customers and Communities Committee - 2013

Customers and Communities Committee – 25 February 2013 – Full Agenda

Governance - Customers and Communities Committee - 2015

Item 12 – Forward Plan
Item 11 – Customer Involvement Activity – Update
Item 10 – Customer Service Excellence
Item 9 – ASB Partnership Update: April to December 2014
Item 7 – Customer Inspections: Multi-Storey Blocks
Item 6 – Safe Places Scheme
Item 5 – TALISMAN – Progress Report
Item 3 – Minutes of Committee held on 6 November 2014
Customers and Communities Committee – 26 February 2015 – Full Agenda

Governance - Customers and Communities Committee - 2017

Governance - Diversity and Access Committee - 2008

Governance - Keelman Homes - 2013

Item 3 – Minutes of Board Meeting held on 19 September 2013
Item 7 – Kibblesworth Shared Ownership Update
Item 6 – Management Accounts – Second Quarter 2013/14
Item 5 – Kibblesworth Regeneration Update
Keelman Homes – 21 November 2013 – Full Agenda

Governance - Keelman Homes - 2014

Item 3(b) – Minutes of Keelman Homes held on 7 February 2014
Item 3(a) – Minutes of Keelman Homes held on 16 January 2014
Keelman Homes – 22 April 2014 – Full Agenda

Governance - Keelman Homes - 2015

Item 7 – Management of Thirteen Housing Group Properties
Item 6 – New Build and Development Update
Item 5 – Rent and Service Charge Proposals for 2015/16
Item 3 – Minutes of Keelman Homes Board held on 20 November 2014
Keelman Homes – 15 January 2015 – Full Agenda

Governance - Keelman Homes Board

Governance - Keelman Homes Board - 2010

Keelman Homes – 21 January 2010 – Full Agenda

Governance - Keelman Homes Board - 2011

Keelman Homes – 20 January 2011 – Full Agenda

Governance - Keelman Homes Board - 2012

Keelman Homes – 15 March 2012 – Full Agenda

Governance - Modern Slavery Act

Governance - Older Board Minutes

Governance - Property and Assets Committee - 2017

Governance - Resources Committee - 2013

Item 10 – Sickness Absence and Human Resources Update
Resources Committee – 14 February 2013 – Full Agenda

Governance - Resources Committee - 2014

Item 10 – Sickness Absence and HR Update
Item 12 – Equality and Diversity Update
Item 11 – Health and Safety Update
Item 9 – Management Accounts – Third Quarter 2013/14
Item 8 – Transfer of Accounts – Former Tenant Arrears
Item 7 – Budget 2014-15
Item 5 – Minutes of Committee held on 5 November 2014
Resources Committee – 25 February 2014 – Full Agenda

Governance - Resources Committee - 2015

Item 4 – Budget 2014/15
Item 11 – Equality and Diversity Update
Item 10 – Health and Safety Update
Item 9 – Sickness Absence and HR Update
Item 8 – Management Accounts – Third Quarter 2014/15
Item 6 – Social Media Policy
Item 5 – Value for Money Strategy
Item 3 – Minutes of Resources Committee held on 4 November 2014
Resources Committee – Tuesday, 24 February 2015 – Full Agenda

Governance - Resources Committee - 2016

Resources Committee – 3 May 2016 – Full Agenda (updated)
Item 6 – Equality and Diversity Annual Report 2015/16 (updated)
Item 7 – TGHC Reserves Policy
Item 11 – Health and Safety Update
Item 10 – Sickness Absence and Human Resources Update
Item 9 – Management Accounts – Fourth Quarter 2015/16
Item 8 – Performance and Service Standards – Quarter 4 2015/16
Item 6 – Equality and Diversity Annual Report 2015/16
Item 5 – People Strategy 2015-2020
Item 4 – Value for Money Strategy
Item 3 – Minutes of Committee held on 23 February 2016
Resources Committee – 3 May 2016 – Full Agenda
Item 11 -Health and Safety Update
Item 10 – Best Companies
Item 9 – Sickness Absence and Human Resources Update
Item 8 – Equality and Diversity Update
Item 7 – Management Accounts – Third Quarter 2015/16
Item 6 – Performance and Service Standards – Quarter 3 2015/16
Item 5 – Transfer of Accounts – Former Tenants Arrears
Item 4 – Budget 2016/17
Item 3 – Minutes of Committee held on 18 November 2015
Resources Committee – 23 February 2016 – Full Agenda

Governance - Resources Committee - 2017

Governance - Value for Money and Audit Committee – 2008

Help in your home

The Gateshead Housing Company Annual Review 2015/16

Help in your home - Armed Forces Outreach Service

Help in your home - be winter ready

Be winter ready with The Gateshead Housing Company 2013
The Gateshead Housing Company news – winter special – December 2013

Help in your home - bogus and cold callers

Help in your home - domestic abuse

Antisocial behaviour policy and procedures – August 2015

Help in your home - fire safety

Help in your home - garages

Application for a garage form

Help in your home - gardens

A guide to our Garden Tidy Service – application form
A guide to our Garden Tidy Service

Help in your home - gas and electricity suppliers

Help in your home - gas servicing

A guide to gas servicing

Help in your home - home insurance

Guide to household contents insurance

Help in your home - low-rise flats

Cleaning service standards for low-rise flats

Help in your home - MONEY matters

MONEY matters – issue 2 – October 2012
MONEY matters – issue 3 – February 2013
MONEY matters – issue 1 – January 2012

Help in your home - multi-storey accommodation

High Rise news special – September 2015
Fire safety in multi-storey blocks
A guide to your concierge service
A guide to bulky household waste in multi-storey blocks

Help in your home - neighbour nuisance

Antisocial behaviour policy and procedures – August 2015
Neighbourhood Nuisance – Incident Diary (paper version)
TALISMAN – scrutiny of antisocial behaviour (ASB) charter – report to our Customers and Communities Committee – July 2012
TALISMAN – scrutiny of antisocial behaviour (ASB) charter – July 2012
Neighbourhood nuisance Incident Diaries – paper-based form
Neighbourhood nuisance Incident Diaries – guidance for customers
A guide to our victim and witness charter
A guide to neighbourhood nuisance

Help in your home - pets

Help in your home - power cuts

Help in your home - rent and benefits

Rent standing order form
Direct Debit Mandate
MONEY matters – issue 2 – October 2012
MONEY matters – issue 3 – February 2013
MONEY matters – issue 1 – January 2012
Payment options in west Gateshead
Payment options in inner west Gateshead
Payment options in east Gateshead
Payment options in central Gateshead
Payment options in south Gateshead
A guide to rent and benefits

Help in your home - repairs to your home

HomeRepairs Update Issue 1

Help in your home - safety in your home

Help in your home - sheltered accommodation

Gateshead Council Care Call report – 2012-13

Help in your home - Water hygiene

Help in your home - your Tenancy Agreement

Your Tenancy Agreement – tenants of Gateshead Council – large print
Review of the tenancy agreement – give us your views
Tenancy Agreement Review – sheltered drop-ins – November 2013
Tenancy Agreement Review – October 2013
The Gateshead Housing Company news – Tenancy agreement news and update – April 2007
Your Tenancy Agreement – tenants of Keelman Homes
Your Tenancy Agreement – tenants of The Gateshead Housing Company
Your Tenancy Agreement – tenants of Gateshead Council
A guide to types of tenancies

Housing company e-news

Improving homes

The Gateshead Housing Company Annual Review 2015/16

Improving homes - DIY improvements

A guide to making improvements to your home

Improving homes - investing in your home

Investing in your home – external painting
Investing in your home – door choices
Investing in your home – fire choices
Investing in your home – bathroom choices
Investing in your home – kitchen choices
A guide to HomeStyle – price list
A guide to HomeStyle

Keelman Homes

Kibbleworth Airey consultation – 2008

Keelman Homes - 2015

Item 7 – New Build
Item 5 – Annual General Meeting
Item 7 – New Build and Development Update
Item 9 – Management of Council’s Private Leasing (Empty Homes) Scheme
Item 8 – HCA Compliance Audit
Item 7 – New Build and Development Update
Item 6 – Financial Regulations
Item 5 – Strategic Risk Register
Item 3 – Minute of Keelman Homes held on 21 May 2015
Keelman Homes – 2 July 2015 – Full Agenda

Keelman Homes - 2016

Keelman Homes - 2017

Leaving your home - ending your tenancy

A guide to ending your tenancy
A guide to ending your tenancy – form

Mears

News

The Gateshead Housing Company Annual Review 2015/16
Moving Forward – Training courses

On your estate

The Gateshead Housing Company Annual Review 2015/16

On your estate - antisocial behaviour

Antisocial behaviour policy and procedures – August 2015
Gateshead Community Trigger – January 2015
Neighbourhood Nuisance – Incident Diary (paper version)
TALISMAN – scrutiny of antisocial behaviour (ASB) charter – report to our Customers and Communities Committee – July 2012
TALISMAN – scrutiny of antisocial behaviour (ASB) charter – July 2012

On your estate - estate improvements

On your estate - Estate Tours

A guide to Estate Tours

On your estate - grounds maintenance

Grounds maintenance – Service Level Agreement timetable 2012/13
Grounds maintenance – Service Level Agreement 2012-2013

On your estate - hate crime

On your estate - our Community Fund

The Gateshead Housing Company Community Fund

On your estate - Sustainable Communities Fund

Other housing options - downsizing

Other housing options - mutual exchanges

Current homes for exchange – part 1
Current homes for exchange – part 3
Current homes for exchange – part 2
Mutual exchanges application form
Current homes for exchange – part 1
Your guide to mutual exchanges with Tyne and Wear Homes

Other housing options - shared ownership

Your guide to shared ownership

Owning your home

Owning your home - leaseholder - leasehold handbook

Owning your home - leaseholders

Leaseholder handbook
Direct Debit mandate – leaseholders
Service charges for leaseholders
Leasehold legislation
A guide to the services you can expect – leaseholders
Leasehold ownership – a simple guide to your lease

Owning your home - leaseholders - Leasehold News

Service charges for leaseholders
Leasehold News – June 2012
Leasehold News – July 2005
Leasehold News – December 2011
Leasehold News – February 2005
Leasehold News – June 2011
Leasehold News August 2007
Leasehold News – May 2010
Leasehold News – April 2006
Leasehold News – June 2009
Leasehold News – September 2008
Leasehold News – November 2006
Leasehold News – March 2008
Leasehold News – December 2012
Leasehold news – June 2013

Posts

Item 7 – Management Accounts – Quarter 3 2015/16
Item 6 – Strategic and Operational Risk Register
Item 5- Loan Agreement
Item 3 – Minutes of Keelman Homes held on 28 January 2016
Keelman Homes – Thursday, 24 March 2016 – Full Agenda
Item 5 – Rent and Service Charge Proposals for 2016/17
Item 3 – Minutes of Keelman Homes held on 26 November 2015
Keelman Homes – Thursday, 28 January 2016 – Full Agenda
Item 6 – Forward Plan
Item 5 – 2015/16 Internal Audit Plan – Progress Report
Item 4 – Operational Risk Register
Item 3 – Minutes of Audit Committee held on 14 October 2015
Audit Committee – 13 January 2016 – Full agenda
Item 6 – Management Accounts – Second Quarter 2015/16
Item 5 – Management Accounts – Second Quarter 2015/16
Item 3 – Minutes of Keelman Homes held on 17 September 2015
Keelman Homes – 26 November 2015 – Full Agenda
Item 15(i) – Forward Plan
Item 14 – Minutes of Keelman Homes held on 17 September 2015
Item 13 – Minutes of Customers and Communities Committee held on 5 November 2015
Item 12 – Minutes of Assets, Development and Investment Committee held on 4 November 2015
Item 11 – Minutes of Audit Committee held on 14 October 2015
Item 10 – Dunston Activity Centre
Item 9 – Pay to Stay: Fairer Rent in Social Housing – Consultation
Item 8 – Results of Satisfaction Survey 2015
Item 7 – Performance and Service Standards – Quarter 2 2015/16
Item 6 – Board Meetings 2016
Item 5 – Minutes of Resources Committee held on 18 November 2015
Item 4 – Minutes of Board Meeting held on 17 September 2015
Board Meeting – 26 November 2015 – Full Agenda
Item 12 – Equality and Diversity – Update
Item 11 – Health and Safety Update
Item 10 – Sickness Absence and Human Resources Update
Item 9 – Management Accounts – Second Quarter 2015/16
Item 8 – HouseMark Benchmarking Results 2014/15
Item 7 – Performance and Service Standards – Quarter 2 2015/16
Item 6 – Financial Regulations
Item 5 – Communications Strategy
Item 4 – Minutes of Resources Committee held on 8 September 2015
Resources Committee – Wednesday 18 November 2015 – Full Agenda
Item 11 – Forward Plan
Item 10 – Customer Involvement Activity – Update
Item 9 – TALISMAN – Progress Report
Item 8 – Complaints and Compliments Performance Update – First Six Months 2015/16
Item 7 – Anti-Social Behaviour Performance Update – April to September 2015
Item 6 – Performance and Service Standards – Quarter 2 2015/16
Item 4 – Minutes of Committee held on 10 September 2015
Customers and Communities Committee – 5 Nov 15 – Full Agenda
Item 9 – Forward Plan
Item 8 – Housing Capital Programme – Quarter 2 2015/16
Item 7 – Cyclical Maintenance and Compliance – End of Second Quarter 2015/16
Item 6 – Repairs and Maintenance Contract – End of Second Quarter 2015/16
Item 5 – Performance and Service Standards – Quarter 2 2015/16
Item 4 – Minutes of Assets, Development and Investment Committee held on 18 June 2015
Assets, Development and Investment Committee – 4 November 2015 – Full Agenda
Item 7 – Dunston Activity Centre
Item 3 – Minutes of Committee held on 1 July 2015
Item 8 – Forward Plan
item 7 – 2015/16 Internal Audit Plan – Progress Report
Item 6 – Strategic Risk Register
Item 5 – Risk Management Policy
Audit Committee – 14 October 2015 – Full Agenda
Item 7 – Dunston Activity Centre
Item 14 – Housing Management – Properties Owned by KHL
Item 13 – Housing Management – Properties Owned by Others
Item 12 – Empty Homes Purchase & Repair Programme
Item 11 – The Lonnen Sales Update
Item 10 – Sales Policy Review
Item 9 – Contract Procedure Rules
Item 8 – Management Accounts – First Quarter 2015/16
Item 7 – Business Plan 2016-21 Development
Item 6 – Report of the Board and Financial Statements
Item 3 – Minutes of Keelman Homes held on 2 July 2015
Keelman Homes – 17 September 2015 – Full Agenda
Item 4 – Risk Appetite
Item 14(iii) – Forward Plan
Item 14(ii) – Outstanding Issues
Item 14(i) – Petitions Update
Item 13 – Minutes of Customers and Communities Committee held on 10 September 2015
Item 12 – Service Standard Performance – Quarter 1 2015/16
Item 11 – Performance – Quarter 1 2015/16
Item 10 – Lettings Report 2014/15
Item 9 – Rent Arrears Monitoring and Prevention
Item 8 – Update on the rollout of Universal Credit in Gateshead
Item 6 – Minutes of Resources Committee held on 8 September 2015
Item 5 – Key Performance and Service Standard Indicator Review
Item 3 – Minutes of Board Meeting held on 9 July 2015
Board Meeting – 17 September 2015 – Full Agenda
Item 3 – Minutes of Customers and Communities Committee held on 6 May 2015
Item 13 – Forward Plan
Item 12 – Customer Involvement Activity – Update
Item 11 – Rent Arrears Monitoring and Prevention
Item 10 – Lettings Report 2014/15
Item 9 – Sheltered Housing Service – Annual Update 2014/15
Item 8 – Tenancy Management Activity – 2014/15
Item 7 – Estate Management Activity – 2014/15
Item 6 – Anti-Social Behaviour Partnership Update – April to June 2015
Item 5 – Response to TALISMAN Review of Customer Services
Customers and Communities Committee – 10 September 2015 – Full Agenda
Item Equality and Diversity – Update
Item 7 – Health and Safety Update
Item 6 – Sickness Absence and HR Update
Item 5 – Management Accounts – First Quarter 2015/16
Item 4 – Contract Procedure Rules
Item 3 – Minutes of Committee held on 5 May 2015
Customers and Communities Committee – 8 September 2015 – Full Agenda
Item 12b – Minutes of Keelman Homes held on 2 July 2015
Item 13(ii) – Forward Plan
Item 13(i) – TGHC Community Fund Impact Report 2014/15
Item 12b – Minutes of Keelman Homes held on 2 July 2015
Item 12a – Minutes of Keelman Homes held on 21 May 2015
Item 11 – Minutes of Assets, Development and Investment Committee held on 18 June 2015
Item 10 – Comparison of Expenditure on Discretionary Housing Payments in 2014/15
Item 9 – Behavioural Framework
Item 8 – Minutes of Audit Committee held on 1 July 2015
Item 7 – KPMG Representation Letter – Year Ended 31 March 2015
Item 6 – Directors’ Report and Financial Statements – 2014/15
Item 5 – Report on the Statement of Internal Control – 2014/15
Item 4 – Asset Management Strategy and Stock Condition Survey
Item 3 – Minutes of Board Meeting held on 21 May 2015
Board Meeting – 9 July 2015 – Full Agenda
Item 7 – Housing Capital Programme
Item 12 – Forward Plan
Item 11 – 2015/16 Internal Audit Plan – Progress Report
Item 10 – Internal Audit Annual Report 2014/15
Item 9 – Senior Information Risk Officer Annual Report
Item 8 – ICT Security Policy
Item 7 – Operational Risk Register
Item 6 – KPMG Management Report – Year Ended 31 March 2015
Item 5 – Draft Directors’ Report and Financial Statements – 2014/15
Item 4 – Report on the Statement of Internal Control – 2014/15
Item 3 – Minutes of Audit Committee held on 22 April 2015
Audit Committee – Wednesday 1 July 2015 – Full Agenda
Item 4 – Demand for Council Housing in Gateshead

Item 8 – Forward Plan
Item 7 – Housing Capital Programme – Update
Item 6 – Cyclical Maintenance and Compliance – End of Fourth Quarter 2014/15
Item 5 – Repairs and Maintenance Contract – End of Year 2014/15
Item 3 – Minutes of Assets Committee held on 12 February 2015
Assets, Development and Investment Committee – 18 June 2015 – Full Agenda
Item 4 – Demand for properties
Item 12A – Minutes of Audit Committee held on 22 April 2015
Item 3 – Minutes of Keelman Homes held on 19 March 2015
Item 9 – Internal Audit Report
Keelman Homes – 21 May 2015 – Full Agenda
Item 10 – Annual Activity Report 2014/15
Item 9 – Internal Audit Report
Item 8 – Risk Management Policy
Item 7 – Draft Sales Property
Item 6 – 10 Year Financial Forecast
Item 5 – Management Accounts – Fourth Quarter 2014/15
Item 3 – Minutes of Keelman Homes held on 19 March 2015
Item 14(iv) – Forward Plan
Item 14(iii) – Outstanding Issues
Item 14(ii) – Petitions Update
Item 14(i) – Annual Activity Report 2014/15
Board Meeting – 21 May 2015 – Full Agenda
Item 13 – Minutes of Keelman Homes held on 19 March 2015
Item 12 – Minutes of Customers and Communities Committee held on 6 May 2015
Item 11 – Minutes of Resources Committee held on 5 May 2015
Item 10 – Service Standard Performance – Year End 2014/15
Item 9 – Performance – Year End 2014/15
Item 8 – Governance PI’s and Targets
Item 7 – Board Training and Development Plan 2015/16
Item 6 – Annual General Meeting
Item 5 – Right to Buy Update
Item 4 – Demand for Council Housing in Gateshead
Item 3 – Minutes of Board Meeting held on 19 March 2015
Item 7 – Health and Safety Update
Item 8 – Operational Risk Register
Item 7 – 5-Year Financial Forecast
Item 6 – Management Accounts – Third Quarter 2014/15
Item 5 – New Build and Development Update
Item 3 – Minutes of Keelman Homes held on 15 January 2015
Keelman Homes – 19 March 2015 – Full Agenda
Item 12 – Forward Plan
Item 11 – Customer Involvement Activity – Update
Item 10 – Moving Forward Customer Training Programme – Annual Review
Item 9 – Complaints and Compliments Performance Update 2014/15
Item 8 – Multi-Storey Team – Year End Update 2014/15
Item 7 – ASB Performance Update 2014/15
Item 6 – Grounds Maintenance Service Agreement 2015/16
Item 5 – TALISMAN – Review of Customer Services
Item 3 – Minutes of Customers and Communities Committee held on 26 February 2015
Customers and Communities Committee – 6 May 2015 – Full Agenda
Item 7 – Health and Safety Update
Item 6 – Sickness Absence and HR Update
Item 5 – Management Accounts – Fourth Quarter 2014/15
Item 4 – Equality and Diversity Annual Report 2014/15
Item 3 – Minutes of Resources Committee held on 24 February 2015
Resources Committee – 5 May 2015 – Full Agenda
Item 8 – Operational Risk Register
Item 7 – 5 Year Financial Forecast
Item 6 – Management Accounts – Third Quarter 2014/15
Item 5 – New Build and Development Update
Item 3 – Minutes of Keelman Homes held on 15 January 2015
Keelman Homes – Thursday 19 March 2015 – Full Agenda
Item 15(i) – Forward Plan
Item 14 – Minutes of Keelman Homes held on 15 January 2015
Item 13 – Minutes of Customers and Communities Committee held on 26 February 2015
Item 12 – Minutes of Assets, Development and Investment Committee held 12 February 2015
Item 11 – Service Standard Performance – Third Quarter 2015/16
Item 10 – Performance – Third Quarter 2015/16
Item 9 – Minutes of Resources Committee held on 24 February 2015
Item 8 – Review of Directors’ Expenses Scheme
Item 7 – Review of Key Performance Indicators and Service Standards
Item 6 – Budget 2015/16
Item 5 – 5 Year Strategic Plan
Item 4 – Universal Credit – Update and lessons from pilot schemes
Item 3 – Minutes of Board Meeting held on 15 January 2015
Board Meeting – 19 March 2015 – Full Agenda
Item 5 – Internal Audit Plan 2014/15 – Progress Report
Item 4 – Operational Risk Register
Item 3 – Minutes of Audit Committee held on 30 June 2014
Audit Committee – 13 January 2015 – Full Agenda
Item 14(ii) – Forward Plan
Item 6 – Shared Ownership Policy and Procedures
Item 7 – New Build and Development Update
Item 5 – Management Accounts – Second Quarter 2014/15
Item 3 – Minutes of Keelman Homes held on 2 October 2014
Keelman Homes – 2 October 2014 – Full Agenda
Item 14(i) Real Life Reform Report (No 5)
Item 13 – Minutes of Keelman Homes held on 2 October 2014
Item 12 – Minutes of Customers and Communities Committee held on 6 November 2014
Item 11 – Resources Committee held on 4 November 2014
Item 10 – Minutes of Assets, Development and Investment Committee held on 16 October 20214
Item 9 – Service Standard Performance – Second Quarter 2014/15
Item 8 – Performance – Second Quarter 2014/15
Item 7 – Digital Inclusion Update
Item 6 – Board Meetings 2015
Item 5 – Domestic Abuse Policy and Guidance for Employers and Managers
Item 4 – Minutes of Board Meeting held on 18 September 2014
Board Meeting – 20 November 2014 – Full Agenda
Item 11 – Forward Plan
Item 10 – Customer Involvement Activity – Update
Item 9 – Moving Forward Customer Training Programme 2014/15 – Update
Item 8 – Complaints and Compliments Performance Update 2014/15
Item 7 – Response to TALISMAN Review of Void Service
Item 6 – Anti-Social Behaviour Performance Update: April to September 2014
Item 4 – Minutes of Customers and Communities Committee held on 11 September 2014
Customers and Communities Committee – 6 November 2014 – Full Agenda
Item 8 – Forward Plan
Item 7 – Capital Programme 2014/15
Item 6 – Cyclical Maintenance and Compliance – First Quarter 2014/15
Item 5 – Repairs and Maintenance Contract – First Quarter 2014/15
Item 3 – Minutes of Committee held on 19 June 2014
Keelman Homes – 2 October 2014 – Full Agenda
Item 8 – New Build and Development Update
Item 8 – New Build and Development Update
Item 7 – Annual General Meeting
Item 6 – Management Accounts – First Quarter 2014/15
Item 5 – Report of the Board and Financial Statement
Item 3 – Minutes of Keelman Homes Board held on 14 July 2014
Keelman Homes – 2 October 2014 – Full Agenda
Item 15 – TGHC Community Fund Review 2013/14
Item 6 – Annual Report of Tenants and Leaseholders 2013/14
Board Meeting – 18 September 2014 – Agenda
Item 7 – Minutes of Customers and Communities Committee held on 11 September 2014
Item 16(iii) – Forward Plan
Item 16(ii) – Outstanding Issues
Item 16(i) – Petitions Update
Item 15 – TGHC Community Fund Annual Review 2013/14
Item 14 – Keelman Homes New Build – Update
Item 13 – Rent Arrears Monitoring and Prevention – 2013/14
Item 12 – Lettings Report 2013/14
Item 11 – Service Standard Performance – First Quarter 2014/15
Item 10 – Performance – First Quarter 2014/15
Item 9 – Minutes of Keelman Homes held on 14 July 2014
Item 8 – Minutes of Resources Committee held on 9 September 2014
Item 7 – Minutes of Customers and Communities Committee held on 11 September 2014
Item 5 – Risk Appetite
Item 4 – Board Membership
Item 4 – Minutes of Board Meeting held on 14 July 2014
Board Meeting – 18 September 2014 – Full Agenda (Part 2)
Board Meeting – 18 September 2014 – Full Agenda (Part 1)
Item 5 – TALISMAN – Progress Report
Item 12 – Sheltered Housing Service – Annual Update 2013/14
Item 11 – Estate Management Activity – April 2013 to March 2014
Item 16 – Forward Plan
Item 15 – Rent Arrears Monitoring 2013/14
Item 14 – Lettings Report 2013/14
Item 13 – Repair Reporting Service – Update
Item 12 – Sheltered Housing Service – Annual Update 2013/14
Item 11 – Estate Management Activity – April 2013 to March 2014
Item 10 – Tenancy Management Activity
Item 9 – ASB Partnership Update – April to June 2014
Item 8 – Customer Involvement Activity – Update
Item 7 – TALISMAN – Progress Report
Item 6 – Vexatious Contact Guide
Item 5 – TALISMAN – Review of Voids
Item 3 – Minutes of Committee held on 8 May 2014
Customers and Communities Committee – 11 September 2014 – Full Agenda
Item 10 – Review of ISO 14001
Item 9 – Equality and Diversity – Update
Item 8 – Health and Safety Update
Item 7 – Investors in People Accreditation and Health and Wellbeing Good Practice Award
Item 6 – Sickness Absence and HR Update
Item 5 – Management Accounts – First Quarter 2014/15
Item 3 – Minutes of Resources Committee held on 6 May 2014
Resources Committee – 9 September 2014 – Full Agenda
Item – Cabinet Report – Reclassification of residential Council property descriptions
Item 5 – Kibblesworth Update
Item 3 – Minutes of Keelman Homes held on 22 April 2014
Item 3 – Minutes of Keelman Homes held on 22 April 2014
Keelman Homes – 22 July 2014 – Full Agenda
Item 11a – Forward Plan
Item 10 – Minutes of Audit Committee held on 30 June 2014
Item 9 – Minutes of Assets, Development and Investment Committee held on 19 June 2014
Item 8 – KPMG Representation Letter – Year Ended 31 March 2014
Item 7 – Directors’ Report and Financial Statements – 2013/14
Item 6 – Report on the Statement of Internal Control – 2013/14
Item 3 – Minutes of Board Meeting held on 15 May 2014
Board Meeting – 14 July 2014 – Full Agenda
Item 7 – KPMG Management Report – Year Ended 31 March 2014
Item 10 – 2014/15 Internal Audit Plan – Progress Report
Item 9 – Internal Audit Annual Report 2013/14
Item 8 – Operational Risk Register – Corporate Services and Customers & Communities Directorate
Item 7 – KPMG Management Report – Year Ended 31 March 2014
Item 6 – Draft Directors’ Report and Financial Statements – 2013/14
Item 5 – Report on the Statement of Internal Control – 2013/14
Item 3 – Minutes of Audit Committee held on 16 April 2014
Audit Committee – 30 June 2014 – Full Agenda
Item 18(iii) – Forward Plan
Item 18(ii) – Outstanding Issues
Item 18(i) – Petitions Update
Item 17 – Gateshead Council’s Strategic Tenancy Policy and Tenancy Policy
Item 16 – Service Standard Performance – Year End 2013/14
Item 15 – Performance – Year End 2013/14
Item 14 – Minutes of Keelman Homes held on 22 April 2014
Item 13 – Minutes of Customers and Communities Committee held on 8 May 2014
Item 12 – Minutes of Resources Committee held on 6 May 2014
Item 11 – Minutes of Audit Committee held on 16 April 2014
Item 10 – Impact of Welfare Reform 2013/14
Item 9 – Governance Performance Indicators and Targets: 2014/15 to 2016/17
Item 8 – Board Training and Development Plan 2014/15
Item 7 – Annual General Meeting
Item 6 – Complaints and Compliments Review
Item 5 – Strategic Risk Register
Item 3 – Minutes of Board Meeting held on 20 March 2014
Board Meeting – 15 May 2014 – Full Agenda
Item 6 – Management Accounts – Fourth Quarter 2013/14
Item 8 – Health and Safety Update
Item 7 – Sickness Absence and HR Update
Item 5 – Equality and Diversity Annual Report 2013/14
Item 3 – Minutes of Committee held on 25 February 2014
Resources Committee – 6 May 2014 – Full Agenda
Give us your views – customer service – April 2014
Item 19(i) – Forward Plan
Item 18 – Wrekenton Housing Office Relocation
Item 17 – Service Standard Performance – Third Quarter 2013/14
Item 16 – Performance – Third Quarter 2013/14
Item 15 – Housing Revenue Account and Housing Capital Programme
Item 14(b) – Minutes of Keelman Homes Board held on 7 February 2014
Item 14(a) – Minutes of Keelman Homes Board held on 16 January 2014
Item 13 – Minutes of Customer and Communities Committee held on 27 February 2014
Item 12 – Minutes of Assets, Development and Investment Committee held on 26 February 2014
Item 11 – Minutes of Resources Committee held on 25 February 2014
Item 10 – Board Time Limited Task Group – Induction Process and Independent Director Application Form
Item 9 – Review of Directors’ Expenses Scheme
Item 8 – Review of Service Standard Performance Indicatators and Future Targets 2014/15 – 2016/17
Item 7 – Review of Key Performance Indicators and Future Targets 2014/15 – 2016/17
Item 6a – Delivery Plan 2013 to 2015 – Update on Progress
Item 5 – Budget 2014/15
Item 3(b) – Minutes of Board Meeting held on 29 January 2014
Item 3(a) – Minutes of Board Meeting held on 16 January 2014
Board Meeting – 20 March 2014 – Full Agenda and Papers
Item 12 – Forward Plan
Item 11 – Customer Involvement Activity – Update – April to December 2013
Item 10 – TALISMAN – Progress Report
item 9 – Concierge and Cleaning Update
Item 8 – Anti-Social Behaviour and Safeguarding Partnership Update – April to December 2013
Item 7 – Complaints and Compliments – Udate
Item 5 – Minutes of Committee held on 7 November 2014
Customers and Communities Committee – Thursday 27 February 2014 at 10am – Full Agenda
Keelman Homes – 7 February 2014 – Item 3 – Keelman Homes
Keelman Homes – 7 February 2014 – Agenda
Kibblesworth Shared Ownership Update
5 Year Financial Forecast
Proposed Rent Increase for 2014/15
Minutes of Board Meeting held on 21 November 2013
Keelman Homes – 16 January 2014 – Full Agenda
Board Meeting – Thursday 16 January 2014 – Full Agenda
2013/14 Internal Audit Plan – Progress Report
Operational Risk Register – Corporate Services and Customers & Communities
Minutes of Audit Committee held on 16 October 2013
Audit Committee – 14 January 2014 – Full Agenda
Board Meeting – 21 November 2013 – Full Agenda
Item 6 – Committee Membership
Item 3 – Minutes of Board Meeting held on 19 September 2013
Item 15(i) – Forward Plan
Item 14 – Service Standard Performance – Second Quarter 2013/14
Item 13 – Performance – Second Quarter 2013/14
Item 12 – Co-location to the Civic Centre – Progress Report
Item 11(d) – Minutes of Customers and Communities Committee held on 7 November 2013
Item 11(c) – Minutes of Resources Committee held on 5 November 2013
Item 11(b) – Minutes of Assets, Development and Investment Committee held on 17 October 2013
Item 11(a) – Minutes of Audit Committee held on 16 October 2013
Item 10 – Board Meetings 2014
Item 9 – Review of Leasehold Management Policy
Item 8 – Whistleblowing Policy
Item 7 – Code of Governance
Item 4 – Minutes of Board Meeting held on 19 September 2013
Board Meeting – 21 November 2013 – Full Agenda
Item 10 – Forward Plan
Item 9 – Anti-Social Behaviour Update – April to September 2013
Item 8 – TALISMAN Review – Rent and Income – Response to Recommendations
Item 7 – Moving Forward Customer Training Programme 2013/14 – Update – April to September 2013
Item 6 – Customer Involvement Activity – Update – April to September 2013
Item 5 – Review of Leasehold Management Policy
Item 3 – Minutes of committee held on 12 September 2013
Customers and Communities Committee – 7 November 2013 – Full Agenda
Resources Committee – 5 November 2013 – Full Agenda
Transfer of Accounts – Former Tenant Arrears
Item 11 – Equality and Diversity – Update
Item 12 – HouseMark Benchmarking Results 2012/13
Item 10 – Health and Safety Update
Item 9 – Mears Apprenticeships – Update
Item 8 – Sickness Absence and Human Resources Update
Item 7 – Management Accounts – Second Quarter 2013/14
Transfer of Accounts – Former Tenant Arrears
Whistleblowing Policy
Minutes of Resources Committee held on 10 September 2013
Resources Committee – 5 November 2013 – Full Agenda
Assets Strategy 2013-18 – Presentation
Asset Strategy 2013-18 – Presentation
Presentation on Internal Audit Service
Item 11 – Forward Plan
Item 10 – Repairs and Maintenance Contract – First Quarter Review 2013/14
Item 9 – Capital Update
Item 8 – Affordable Scheme for Leaseholders
Item 7 – Response to DECC Consultation
Asset Strategy 2013-18
Item 4 – Minutes of Committee held on 20 June 2013
Assets, Development and Investment Committee – 17 October 2013 – Full Agenda
Assets Committee – 17 October 2013 – Full Agenda
Item 8 – 2013/14 Internal Audit Plan – Progress Report
Item 7 – Code of Governance
Audit Committee – 16 October 2013 – Full Agenda
Item 5 – Minutes of meeting of Audit Committee held on 3 July 2013
Keelman Homes Board meeting – Thursday 19 September – agenda
Item 09 – Kibblesworth shared ownership update
Item 08 – Kibblesworth development finance update
Item 07 – Kibblesworth regeneration update
Item 06 – Financial statements and Board report
Item 05 – Board training and development plan
Item 03 – Minutes of last meeting held on 11 July 2013
Item 10 – The Gateshead Housing Company Community Fund Annual Review 2012-13
Board meeting – Thursday 19 September 2013 – full agenda
Item 11_iii_ – Forward plan
Item 11_ii_ – Outstanding issues
Item 11_i_ – Petitions update
Item 09 – Service Standards Performance – first quarter 2013-14
Item 08 – Performance – first quarter – 2013-14.pdf
Item 07(b) – Minutes of Customers and Communities Committee held on 12 September 2013
Item 07(a) – Minutes of Resources Committee held on 10 September 2013
Item 06 – Annual Report for Tenants and Leaseholders 2012-13
Item 05 – Risk appetite
Item 03 – Minutes of Board Meeting held on 11 July 2013
Item 12 – Forward Plan
Item 11 – Sheltered Housing Service – year end update 2012-13
Item 10 – Estate Management activity – April 2012 to March 2013
Item 09 – Families Gateshead – Troubled Families Programme
Item 08 – Antisocial Behaviour Partnership update – April to June 2013
Item 07 – Opportunity Knocks 2013
Item 06 – Customer involvement activity – update
Item 05 – TALISMAN – Review of Rent and Income
Item 03 – Minutes of Committee held on 9 May 2013
Customers and Communities Committee – 12 September 2013 – Full Agenda
Board Meeting – 20 September 2012 – Full Agenda
Item 8 – Equality and Diversity Annual Report 2012/13
Item 7 – Health and Safety Update
Item 5 – Management Accounts – First Quarter 2013/14
Item 6 – Sickness Absence and Human Resources Update
Item 3 – Minutes of meeting of committee held on 7 May 2013
Resources Committee – Tuesday, 10 September 2013 – Full Agenda
Board Meeting – 23 September 2010 – Full Agenda (part 2)
Board Meeting – 23 September 2010 – Full Agenda (part 1)
Board Meeting – 22 October 2008 – Full Agenda
Board Meeting – 13 November 2008 – Full Agenda
Resources Committee – 7 May 2013 – Full Agenda
Customers and Community Committee – 1 November 2012 – Full Agenda
Customers and Communities Committee – 26 July 2012 – Full Agenda
Customers and Communities Committee – 21 July 2010 – Full Agenda
Customers and Communities Committee – 20 October 2010 – Full Agenda
Customers and Communities Committee – 20 January 2010 – Full Agenda
Customers and Communities Committee – 9 May 2013 – Full Agenda
Customers and Communities Committee – 8 March 2010 – Full Agenda
Customers and Communities Committee – 2 November 2011 – Full Agenda
Customers and Communities Committee – 2 May 2012 – Full Agenda
Customers and Communities Committee – 2 February 2011 – Full Agenda
Customers and Communities – 4 May 2011 – Full Agenda
Board Meeting – 24 September 2009 – Full Agenda
Board Meeting – 22 September 2011 – Full Agenda
Board Meeting – 21 March 2013 – Full Agenda
Board Meeting – 19 July 2012 – Full Agenda
Board Meeting – 17 May 2012 – Full Agenda
Board Meeting – 17 March 2010 – Full Agenda
Board Meeting – 15 March 2012 – Full Agenda
Board Meeting – 14 May 2013 – Full Agenda
Board Meeting – 14 July 2011 – Full Agenda
Board Meeting – 12 November 2012 – Full Agenda
Board Meeting – 12 November 2009 – Full Agenda
Board Meeting – 12 May 2011 – Full Agenda
Board Meeting – 12 May 2010 – Full Agenda
Board Meeting – 12 May 2009 – Full Agenda
Board Meeting – 12 March 2009 – Full Agenda
Board Meeting – 11 November 2010 – Full Agenda
Board Meeting – 10 November 2011 – Full Agenda
Board Meeting – 9 July 2009 – Full Agenda
Board Meeting – 8 March 2011 – Full Agenda
Board Meeting – 8 July 2010 – Full Agenda
Audit Committee – 15 May 2013 – Full Agenda
Assets, Development and Investment Committee – 5 March 2013 – Full Agenda
Forward Plan
Board Meeting – 11 July 2013 – Full Agenda
Keelman Homes – 11 July 2013 – Full Agenda
Customer Service Strategy and Action Plan 2011-2013
A guide to Pleasant Place – 24 to 48
A guide to Croftside
A guide to Cheshire Avenue
Keelman Homes – 15 May 2013 – Full Agenda
Keelman Homes – 15 May 2013 – Full Agenda
Audit Committee – 13 March 2013 – Full Agenda
Keelman Homes – 30 January 2013 – Full Agenda
Keelman Homes – 19 August 2012 – Full Agenda
Keelman Homes – 19 January 2012 – Full Agenda
Keelman Homes – 4 October 2011 – Full Agenda
Keelman Homes – 12 May 2011 – Full Agenda
Keelman Homes – 16 September 2010 – Full Agenda
Keelman Homes – 8 July 2010 – Full Agenda
Keelman Homes – 12 May 2010 – Full Agenda
Keelman Homes – 9 September 2009 – Full Agenda

Resources Committee - 4 November 2014

Resources Committee – 4 November 2014 – Full Agenda
Item 11 – HouseMark Benchmarking Results 2013/14
Item 10 – Equality and Diversity – Update
Item 9 – Health and Safety Update
Item 8 – Sickness Absence and HR Update
Item 7 – Management Accounts – Second Quarter 2014/15
Item 6 – Transfer of Accounts – Former Tenants Arrears
Item 5 – Domestic Abuse Policy and Guidance for Employers and Managers
Item 4 – Minutes of Resources Committee held on 9 September 2014
Resources Committee – 4 November 2014 – Full Agenda

Sheltered accommodation

Sheltered accommodation - central Gateshead

Sheltered accommodation - east Gateshead

Strategic objective - Supporting tenants and sustaining tenancies and neighbourhoods

Tyne and Wear Homes

Tyne and Wear Homes – application form
Tyne and Wear Homes guide to estates

Tyne and Wear Homes - leaving care

Tyne and Wear Homes - living in Gateshead

Tyne and Wear Homes - our Lettable Standard

A guide to our lettable standard

Tyne and Wear Homes - Property of the day