The annual report, produced with the help of customers, shows how the company performed in 2012/2013 against six nationally recognised housing standards.
The standards include how homes are let, housing services such as repairs and improvements and how customers are involved in making services better.
Councillor Catherine Donovan, Gateshead Council’s Cabinet Member for Housing, said: “The report is a useful reference for customers as it includes details of the housing services we offer and how well we performed against the nationally recognised standards.
“The report also explains how we look for value for money in how we spend the income we receive from tenant and leaseholders’ rent and service charges each year.”
Jon Mallen-Beadle, Managing Director of The Gateshead Housing Company, said: “As well as making improvements to homes since 2004, we have also been working to deliver dozens of vital services every single day.
“From getting a home, having a repair done and then eventually leaving your home, we work to provide many services to thousands of local people.
“This report gives customers information about how we meet these national standards and also how tenants and leaseholders can get involved in helping us improve in the future.”