Frequently Asked Questions

There are a number of ways to pay your rent. They are:

Direct Debit - This is the simplest and safest way to pay your rent and you can choose from four preferred payment dates.

To start paying this way simply complete a Direct Debit mandate and return it to us.

Download a Direct Debit form here.

At housing offices - Rent can be paid using debit cards, postal orders or cash, at seven payment offices including Gateshead Civic Centre.

Debit card - You can use a debit card at any housing office or Gateshead Civic Centre.

Online - or over the telephone to any office

Over the phone - You can pay your rent with your debit card by phone,
24-hours a day, by calling 0845 149 0002. It's automated, safe, fast and easy.

Post Office - You can use your rent payment card at any UK Post Office.

Salary deduction - If you work for The Gateshead Housing Company or Gateshead Council, your rent can be taken directly out of your salary.

PayPoint - You can pay your rent by cash at any PayPoint outlet.
All you need to do is take your payment card and money to anywhere you see the PayPoint sign including newsagents, supermarkets, convenience stores and garages.

Find your nearest PayPoint location here.

By post - Cheques or postal orders can be sent to any of our payment offices or Gateshead Civic Centre.

Please do not send cash by post.

For more information contact your Rent and Income Team or your housing office.