Rent and Benefits

The Gateshead Housing Company needs tenants to pay rent on time to help maintain the many services it provides. The company aims to make it as easy as possible to pay rent.

We do this by providing different payment methods and offering help and advice for those with difficulties. We will also help tenants obtain benefits they may be entitled to.

What does my rent include?
The rent you pay each week includes charges for basic rent and water rates. For some properties it may also include charges for furniture, insurance, heating, communal rooms, concierge services, wardens, caretakers and TV licence.

What do we use the money for?
The rent you pay goes towards providing many services including:

• An efficient repairs service
• An extensive housing office network
• Experienced and qualified employees
• Concierge and warden services.

When is the rent due?
Your rent is due weekly every Monday. If paying weekly is not convenient, please contact your nearest office to make other arrangements.

How can I pay? There are a number of ways to pay your rent. They are:

Direct Debit- This is the simplest and safest way to pay your rent and you can choose from four preferred payment dates.

To start paying this way simply complete a Direct Debit (LINK TO FORM) mandate and return it to us.

At our payment offices - Rent can be paid using debit cards, postal orders or cash, at seven payment offices including Gateshead Civic Centre.

Debit card - You can use a debit card at any payment office or Gateshead Civic Centre.

Online - at http://www.gatesheadhousing.co.uk/ and http://www.gateshead.gov.uk, or over the telephone to any office

Over the phone - You can pay your rent with your debit card by phone,
24-hours a day, by calling 0845 149 0002. It's automated, safe, fast and easy.

Post Office - You can use your rent payment card at any UK Post Office.

Salary deduction - If you work for The Gateshead Housing Company or Gateshead Council, your rent can be taken directly out of your salary.

PayPoint - You can pay your rent by cash at any PayPoint outlet.
All you need to do is take your payment card and money to anywhere you see the PayPoint sign including newsagents, supermarkets, convenience stores and garages.

Find your nearest PayPoint at http://www.paypoint.co.uk or download our Payment options guide

By post - Cheques or postal orders can be sent to any of our payment offices or Gateshead Civic Centre.
Please do not send cash by post.

What should I do if I can’t pay my rent?
It is important that you contact us as soon as you start having problems paying rent.

You should contact your Rent and Income Team or your nearest housing office.

To find out more read our guide to Rent and Benefits

How can I get help paying my rent?

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