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HomeRepairs
Reporting a repair
How long will the repair take?
What happens next?
After the work has been done
Your responsibilites as a tenant
Repairs Categories
How to contact us
What to do in an emergency
Make safe policy
Small Tasks Team
As part of our commitment to quality services, The Gateshead
Housing Company aims to provide a reliable and quick repair service to
our tenants.
This guide tells you about the repairs service and explains our responsibilities
as the service provider, as well as your responsibilities as a tenant.
What standards of service can I expect?
We, or the contractors working for us, will:
- Help you identify the repair needed.
- Tell you the maximum time we will take to complete the repair.
- Offer you an appointment for all urgent and routine repairs at
a time that is convenient to you.
- Write to you by post and confirm details of your repair, as
well as any appointment that we made for you.
- Take care to protect your furnishings while doing repairs.
- Tidy up mess and remove rubbish within two working days of finishing
the repair.
- Inspect ten per cent of all completed repairs to check the
quality of work.
- Monitor our performance and quality of service and publish
performance figures.
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