Our Interim Managing Director Neil Bouch recently wrote to all involved customers, thanking them for their commitment over the past year:
“I would like to thank you for giving up your valuable time over the last 12 months, helping us make improvements to the services we deliver across the company.
“Your contribution is greatly appreciated, and your feedback on behalf of your fellow tenants and leaseholders helps us understand what is important to you and why.”
The letter highlighted some of the activities that customers have been part of during the past year, which included:
- Reviewing and updating our Customer Involvement Strategy 2019-22 (Involvement Service Improvement Group)
- Carrying out inspections of our sheltered housing schemes (Older Persons Service Improvement Group)
- Reviewing anti social behaviour complaint handling, which has informed employees training (Tenancy and Estate Management Service Improvement Group)
- Visiting Lough Court to see the new fire doors that are being fitted and discuss methods of installation, to help identify any issues prior to fitting (Multi-storey Service Improvement Group)
- ‘Stand up to Hate Crime’ film launched in October 2019 for Hate Crime Awareness Week (Equality, Diversity and Inclusion Group)
- A customer member shared best practice of handling complaints as part of a panel of experts at the Annual Chartered Institute of Housing Conference (Performance and Feedback Panel)
- Undertaking an in-depth security review of involvement activity across the company (Customer Scrutiny Panel).
Involvement and Diversity Lead Helen Watson said: “Getting involved is a great way to have your say in the services you receive from us.
“We offer a range of different ways to get involved depending on your interests and the time you have available.”
To find out more, please email the Involvement Team. Alternatively, call 0191 433 5376 and leave message, and a member of the team will ring you back.
Photo: Our Equality, Diversity and Inclusion Group celebrating the launch of their ‘Stand up to Hate Crime’ film.