The housing company is reminding all customers to stay alert following reports of bogus callers.
Callers may pose as trades or salespeople in a bid to gain access to homes. They often target residents in multi-storey flats, particularly those who are elderly or vulnerable.
All of our employees and contractors take great care when visiting customers’ homes, especially during the pandemic. In line with Covid-19 guidance, both employees and contractors will wear masks (and PPE if necessary) when they arrive. They will always carry an identity card, and customers should ask to see this before letting anyone enter their home.
Residents concerned about visitors to their home should call the housing company on 0191 433 5353 to check if the caller is genuine. If in doubt, keep them out!