Our latest performance – April 2017 to March 2018 The company has once again achieved high levels of performance against tough targets set by the government, Gateshead Council and the… Read More
About us – how we perform
Customers are happy with housing services
The Gateshead Housing Company has received praise for the high standard of services from a satisfaction survey of customers. Almost eight out of 10 of the tenants and leaseholders that… Read More
Missed appointments cost £££s
Last year, appointments that were missed when tenants went out without telling us cost the company over£273,000, meaning we couldn’t do as many repairs and improvements. These missed appointments could also have been used to… Read More
Measuring performance using Performance Indicators
What are Performance Indicators? Performance Indicators (PIs) play an important role in achieving our mission to provide excellent and efficient services working in partnership with residents and the wider local… Read More
Housing company invites leaseholders to review performance
The Gateshead Housing Company has invited hundreds of homeowners to two forums later this month. More than 800 leaseholders in Gateshead can come along to meet with their Leasehold Services… Read More