On Tuesday 22 August the HomeRepairs Call Centre Team is being relocated. During this time we will be accepting emergency calls only. Please report any non-emergency repairs online or by emailing the… Read More
Help in your home – repairs to your home
HomeRepairs rolled out to all customers
From 3 April 2017 the housing company will be responsible for the entire repairs process, from reporting to completion. This will apply to all homes managed by The Gateshead Housing Company,… Read More
HomeRepairs Update issued to all customers
HomeRepairs Update Issue 1 will soon be landing on customer doormats across Gateshead. The newsletter is the first in a short series of publications aimed at keeping our tenants and… Read More
HomeRepairs Update Issue 1
Our repairs service – working together
From April 2017, HomeRepairs, the service customers currently use to report a repair, will become responsible for the entire process, from reporting to completion of the repair. Repairs to council… Read More
New repairs service provider
You may have heard that we are looking at new ways to deliver the repairs and maintenance service to council homes. Currently the contract for the repairs service to your home is provided by Mears but… Read More
Cyclical maintenance in multi-storey blocks
If you are a tenant the cost of these cyclical maintenance services is included in your rent. For leaseholders, charges for these services are included in the repairs and maintenance… Read More
Customers are happy with housing services
The Gateshead Housing Company has received praise for the high standard of services from a satisfaction survey of customers. Almost eight out of 10 of the tenants and leaseholders that… Read More
Reporting dampness and mould growth
Customers of the housing company can now report problems with dampness and mould growth using an online form. The Report dampness and mould form is simple and quick to use,… Read More
Report damp and mould
Dampness and mould guide 8pp (PDF)