Building insurance Gateshead Council owns the building you live in and it is their responsibility to insure the building and common parts. Your share of the cost of the building’s… Read More
Owning your home – leaseholders
Leasehold handbook – Repairs and maintenance
Repairs – your responsibility You are responsible for maintaining and repairing the inside of your property. You need to arrange for a qualified tradesperson to carry out any repair that… Read More
Direct Debit mandate – leaseholders
Leasehold handbook – Selling or subletting
Selling your home If you bought your home as one of our tenants under the Right to Buy scheme and you sell within five years of purchase, you will have… Read More
Water hygiene
What we do We periodically visit properties to complete a water hygiene risk assessment and any necessary works. We use qualified surveyors and consultants to assess the risks and identify… Read More
Service charges for leaseholders
Making improvements to your home – the services you can expect
You have the right to improve your home, but for some improvements you will need written permission from us. This is because, as your landlord, we have an investment in… Read More
Alterations and improvements to your home and block – the services you can expect
In addition to day-to-day responsive repairs there will be times when we need to carry out improvement work to the exterior of your home or your block. These improvements could… Read More
Repairs to external and communal areas – the services you can expect
Being able to report repairs quickly and easily is important to customers and is also a key priority for us in providing well maintained homes. You can report any repairs… Read More
Service charges, billing and collection – the services you can expect
As your landlord, Gateshead Council is responsible for maintaining the exterior and shared areas of your block; and as the managing agent, The Gateshead Housing Company is responsible for the services… Read More