At The Gateshead Housing Company we aim to meet the highest standard of water hygiene in our properties. This page explains our responsibilities as a housing provider and your responsibilities… Read More
Owning your home – leaseholders
Service charges for leaseholders
Making improvements to your home – the services you can expect
You have the right to improve your home, but for some improvements you will need written permission from us. This is because, as your landlord, we have an investment in… Read More
Alterations and improvements to your home and block – the services you can expect
In addition to day-to-day responsive repairs there will be times when we need to carry out improvement work to the exterior of your home or your block. These improvements could… Read More
Repairs to external and communal areas – the services you can expect
Being able to report repairs quickly and easily is important to customers and is also a key priority for us in providing well maintained homes. You can report any repairs… Read More
Service charges, billing and collection – the services you can expect
As your landlord, Gateshead Council is responsible for maintaining the exterior and shared areas of your block; and as the managing agent, The Gateshead Housing Company is responsible for the services… Read More
Additional services for leaseholders – the services you can expect
The previous sections have covered the services you are most likely to experience but there are additional services you may choose to take up. Some of these additional services may… Read More