We check our services throughout the year by conducting mystery shopping exercises.
Helping us to check our services and see if we are delivering the standards we have set.
Mystery shopping can involve contacting our services by telephone, email and visiting offices to help us to identify areas for improvement. Training is provided to everyone who takes part.
Customers work with officers after the exercise to develop an action plan to address any areas of improvement or roll out positive practice.
For more information contact the Involvement Team on 0191 433 5357 or email email@example.com