Communications Assistant – job profile

by The Gateshead Housing Company & filed under About us - find a job.

Grade E

  • Location: Gateshead Civic Centre
  • Service: Business and Development
  • Line Manager: Communications Lead
  • Car user status: Casual

Job purpose

To support the effective delivery of the company’s communications strategy.

The key roles of this post will include:

  1. Support the Communications Lead ensuring that communications activity is co-ordinated, consistent and value for money.
  2. Write and upload content to the company’s website and internal intranet system.
  3. Create and upload content to various social media platforms and monitor and coordinate responses to customers.
  4. Collect and assess data and analytics across a range of digital platforms and make recommendations for improving both our public image and online presence.
  5. Produce content for a range of internal and external publications. This will involve conducting research, interviewing customers and employees, and writing and editing content.
  6. Liaise with external service providers to coordinate the delivery of communication materials.
  7. Contribute to the development of new ideas and actions that will enhance communications.
  8. Engage with employees, service users and stakeholders as required.
  9. Carry out general administration duties including responding to enquiries, placing orders for communications materials and monitoring stock levels.
  10. To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues
  11. Such other responsibilities allocated which are appropriate to the grade of the post.

Criteria

Essential

Qualifications:

  • A recognised qualification in a communications, marketing, PR, journalism or ICT/web-based subject.

Experience:

  • Updating websites/intranets using content management systems
  • Practical experience of using and updating social media platforms
  • Ability to work on own initiative and as part of a team.

Skills:

  • Good IT skills
  • Excellent spelling and grammar
  • Able to work to deadlines
  • Writing and adapting content for different audiences.
  • Ability to demonstrate a good understanding of equality and diversity and the ability to evidence how this would be displayed within the workplace.

Desirable

Knowledge:

  • A knowledge of housing services

Experience of:

  • Producing communications material in accessible formats
  • Working in a customer focused environment
  • Brand management
  • Using automated email campaigns (MailChimp)
  • Copywriting
  • Working as part of a diverse and inclusive workforce.

Competency definitions

Relating and networking

Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

Writing and reporting

Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well structured and logical way; structures information to meet the needs and understanding of the intended audience.

Applying expertise and technology

Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

Creating and innovating

Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems.

Delivering results and meeting customer expectations

Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

Achieving personal work goals and objectives

Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.