We are contacting you because you have recently made a complaint to us.
As our aim is to provide an excellent service, we would like to find out about your experience of the complaints procedure.
Your feedback will help us to address any issues and make improvements to our service.
Thank you for taking the time to give us your views.
If you have any queries about this complaints satisfaction survey please email Mark Pollard, Customer Services Policy Officer or call 0191 433 5375.
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