Concierge service – our service standards

by The Gateshead Housing Company & filed under About us - our Service Standards, Help in your home - multi-storey accommodation.

The concierge service is provided in the following multi-storey blocks:

  • Warwick and Regent Court – Gateshead town centre
  • Redheugh and Eslington Court – Teams.

In addition to the concierge service these four blocks also receive the residential caretaker service.

The service is provided:

  • Monday to Thursday – between 8am and 10pm
  • Friday and Saturday – between 8am and midnight
  • Sunday – between 11am and 8pm.

We will:

  • Provide information in writing about the concierge service to all new tenants and leaseholders within seven days of the tenancy start date
  • Information about the concierge service will be displayed on the notice board in each multi-storey block that receives the service. This will include a copy of service standards and service contact details
  • We will maintain a visitor database for automatic access and review with individual residents every 12 months
  • All visitors who do not have permission to enter the block will be challenged
  • All enquiries including reports of antisocial behaviour will be referred to the relevant housing office the same working day
  • All incidents of criminal activity will be referred to the police or the relevant agency immediately
  • Maintain an inventory of all CCTV cameras and check functionality on a weekly basis, reporting any defects noted for repair
  • Review concierge service standards with customers on an annual basis.