Our head office is based at Gateshead Civic Centre, along with the housing office covering the central housing area.
- Contact details and opening hours for housing offices
- Want to ask us a question or give us a compliment, complaint or suggestion?
Contact details
Civic Centre
Regent Street
Gateshead
NE8 1JN
Phone: 0191 433 5353
Fax: 0191 433 5354
Opening hours
The civic centre is currently closed to the public. You can still contact our teams by phone or email during these hours:
| Monday | |
| Tuesday | |
| Wednesday | |
| Thursday | |
| Friday |
Contact information for our services
Please note: For training and quality purposes, all calls to Tyne and Wear Homes and HomeRepairs are recorded and may be monitored, in order to assess and improve our services.
HomeRepairs
You can also call HomeRepairs on 0800 408 6008 Monday to Friday between 8am and 5pm (or until 6.30pm on a Monday).
Emergency repairs can be reported at any time, seven days a week.
Calls to HomeRepairs are free landline and mobile tariffs. Contact your service provider for details. For more information see our terms and privacy statement.
Text: ‘REPAIR’ and your message to 0778 620 8277
Email: repairs@gatesheadhousing.co.uk
Tyne and Wear Homes
Text: ‘CBL’ and your message to 0778 620 8277
Email: tyneandwearhomes@gatesheadhousing.co.uk
Web: www.tyneandwearhomes.org.uk
Rent advice
- Call 0191 433 6150 or email rent@gatesheadhousing.co.uk
- For Benefits advice call Gateshead Council on 0191 433 4646 or email benefitenquiries@gateshead.gov.uk
You can contact any of the teams by texting ‘RENT’ and your message to 0778 620 8277.
Neighbourhood nuisance
Call: 0191 433 5327
Text: ‘ASB’ and your message to 0778 620 8277
Email: nrt@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/asb
Investment Team
Text: ‘IW’ and your message to 0778 620 8277
Email: investmentteam@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/in-your-home/investing/
Inclusion and Support Team
Call: 0191 433 2689
Web: www.gatesheadhousing.co.uk/find-a-home-in-gateshead/housing-support/
Older Persons’ Housing Team
Call: 0191 433 5356
Text: ‘ENQ’ and your message to 0778 620 8277
Email: shelteredhousing@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/in-your-home/sheltered-accomodation/
Involvement Team
Call: 0191 433 5357
Text: ‘INVOLVE’ and your message to 0778 620 8277
Email: involve@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/involve
Employee Support Services
Call: 0191 433 5441
Text: ‘HR’ and your message to 0778 620 8277
Email: hr@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/about-us/apply-for-a-job/
Press/media office – communications
Call: 0191 433 5386
Text: ‘ENQ’ and your message to 0778 620 8277
Email: communications@gatesheadhousing.co.uk
Web: www.gatesheadhousing.co.uk/news
Accounts
Call: 0191 433 5392
Text: ‘ENQ’ and your message to 0778 620 8277
Email: accountancy@gatesheadhousing.co.uk
Other useful contacts
Council Tax and Housing Benefit enquiries
Call: 0191 433 4646
Email: benefitenquiries@gateshead.gov.uk
Bulky waste collection service
Call: 0191 433 7000
Fax: 0191 478 1138
Email: enquiries@gateshead.gov.uk
Gateshead Police
Call: 0191 454 7555
Northumbrian Water
Call: 0845 717 1100.
