Domestic abuse

by The Gateshead Housing Company & filed under Help in your home - domestic abuse.

If you need help, contact our Housing Domestic Abuse Outreach Team on 0191 433 3174.

You can also call Gateshead Council’s 24-hour Domestic Abuse Support Service on 0191 433 3333.

They can:

  • help you find somewhere to live, or to manage the tenancy you already have
  • link you to specialist agencies to meet your family’s needs
  • help you to attend legal appointments
  • offer encouragement to rebuild your life

If you are in immediate danger, call the Police on 999 – if you are unable to speak, you can confirm you are a genuine caller by pressing 55 when prompted.

If the situation is not an emergency, but you still need the Police, call 101.

Other organisations that can help:

Other agencies that can give advice:

Get legal advice

You should consult a solicitor for legal advice about your options. Also ask the solicitor if you are entitled to legal aid. You will get numbers for local solicitors from the Yellow Pages or online at

If you can’t stay at home 

We can help you if you can’t get into your home, or are afraid to stay in it, because of domestic abuse. You can contact any of our housing offices, where our employees will be able to give you advice and support.

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Definition of domestic abuse or violence

The Gateshead Housing Company adopted the definition agreed by the Domestic Violence Partnership in Gateshead and Gateshead Council’s Community Safety Strategy, which is:

“Any incident of threatening behaviour or abuse (psychological, physical, sexual, financial or emotional) between adults who are, or have been, intimate partners or family members, regardless of gender or sexuality.”

Typically domestic abuse can involve a systematic pattern of behaviour that can include, but is not limited to:

  • Physical assaults
  • Sexual assaults
  • Emotional abuse
  • Isolation
  • Economic abuse
  • Threats
  • Stalking
  • Intimidation.

Domestic abuse – our policy

  • The Gateshead Housing Company recognises that domestic abuse is unacceptable and will not be tolerated against tenants, leaseholders or our employees
  • We are committed to tackling domestic abuse effectively, and we will take action, where appropriate, against perpetrators of domestic abuse
  • The Gateshead Housing Company recognises that it cannot tackle domestic abuse on its own
  • Therefore, we are committed to working in partnership with other agencies, including statutory agencies, voluntary agencies and local communities
  • We will provide advice and support to anyone experiencing domestic abuse
  • We will not accept any form of domestic abuse in our homes, and we will encourage people experiencing domestic abuse to get help and support.

Your Tenancy Agreement clearly states: “You, anyone living with you or visiting your home must not threaten violence, domestic violence or be violent towards anyone living in or visiting your home. This includes employees of the council, The Gateshead Housing Company or their partners/agents or councillors.”

Domestic abuse – our service standards and commitments

Our service standards

  • We will treat domestic abuse cases with priority and confidentiality. The exception to this is where we have a duty to share information by law, or in child protection circumstances
  • We will encourage victims of domestic abuse to remain in their home (unless they choose not to do so), and where possible, in partnership with other agencies, provide additional security measures, for example spy holes, additional locks and alarms.

Our commitments

  • We will treat victims of domestic abuse sensitively and will offer same sex interviews where appropriate, when dealing with such complaints
  • We will adopt a client-centred approach and accept as accurate what we are told by the victim
  • In cases where we are pursuing action against perpetrators, we will take into account the victim’s views, and also liaise with specialist support agencies that may be involved with the family
  • We will liaise and refer to other agencies for advice and assistance in handling such cases
  • We will take domestic abuse seriously nd take enforcement action, where appropriate
  • We will re-charge perpetrators for any damage caused to dwellings
  • We will keep accurate case files and records of all contacts in relation to domestic abuse cases. This may be used at a later stage or in any legal proceedings that may be pursued
  • As a key provider of housing services in Gateshead we will ‘sign up’ and actively contribute to the multi-agency Domestic
  • Violence Strategy, to raise awareness of domestic abuse, and effectively improve services for victims and survivors.