Housing support

Housing support helps people to develop and sustain their capacity to live independently.

Contact us

Office hours: 9am–5pm, Monday–Friday
Phone: 0191 433 3174
Email: housingadvice@gatesheadhousing.co.uk

Out of hours: 6pm–8am weekdays, 24 hours on weekends
Phone: 0191 477 0844

Visit us: Civic Centre, Gateshead, NE8 1HH
Housing and homeless advice: 10am–4pm, Mondays, Tuesdays, Thursdays and Fridays
Emergency homeless only: 1pm – 4pm, Wednesdays

For professionals: find out more about the Duty to Refer and making a referral.


Here are the issues we can help with:


Homelessness

If you are homeless or worried about becoming homeless we can give you free advice. 

We can help you to stay in your current home or, if that is not an option, find a different home.

The earlier you contact us the more we’ll be able to help you.  

A person is threatened with homelessness if they: 

  • are likely to become homeless in 56 days
  • have received a valid notice to quit (S21 notice) 
  • have received a notice that their landlord requires possession of accommodation which expires within 56 days. 

A person could be homeless if they:

  • have no home in the UK or elsewhere that they have a legal right to occupy
  • have a movable home such as a boat or caravan and there is nowhere it can be placed lawfully
  • are at risk from harm if they stay in their current home.

If you’re homeless we’ll look at your connections in the area such as: 

  • how long you’ve lived in the area
  • if you are employed in the area
  • you have close family in the area
  • other special circumstances.

We’ll talk to you about your circumstances. This will help us to understand your situation and any support and help you may need. We’ll fill in a Personal Housing Support Plan and agree with you what you need to do and also what we need to do to help you.

Over the course of your application we’ll keep you up to date with what we are doing to help you. You’ll also need to get in touch with us regularly to tell us what you’ve done from your Personal Housing Support Plan.

If you would like some more information, contact us.

Other agencies can also help:

  • Shelter – a national charity with housing advice on a range of issues.
  • Citizens Advice – impartial advice and information about housing, benefits, debt, work and more.

Rough sleeping

We can advise, help and support anyone who is rough sleeping.

If you’d like some more information, contact us.

Other organisations can also help:


Domestic abuse

We can advise, help and support anyone who is experiencing domestic abuse or is being affected by domestic abuse.

If you are in immediate danger, call the Police on 999, or ask someone else to call for you. If the situation is not an emergency, but you still need the Police, call 101.

Other organisations can also help:


Problems paying your rent or mortgage

We can advise, support and assist anyone who is having problems paying their rent or mortgage and living in Gateshead.

We can help with rent and mortgage arrears, managing debts and benefits.

If you would like more information, contact us.


Children leaving care and under-18 year-olds

We can advise, support and assist anyone who has been in care or who is aged 16-18 and is homeless or worried about becoming homeless.

If you would like more information, contact us.

Other services can also help:

  • Centrepoint – help and support for young people aged 16–25.

Prison release

If you are in prison or youth detention and you are worried about being homeless on release, contact us.

You can also ask any agencies working with you to contact us on your behalf by completing our Duty to Refer online portal.

Other services can also help:


Hospital discharge

We can advise, support and assist anyone who is in hospital and is homeless or unable to return home because of ill health when discharged.

If you would like more information, contact us.


Renting, help to rent or problems with renting

We can advise, support and assist anyone (including private tenants) who is looking to rent a home in Gateshead, wants to know their rights as a tenant, or is having problems with their landlord.

If you would like more information, contact us.

You can also email Gateshead Council’s Private Sector Housing Team or call them on 0191 433 3000.


Armed Forces Outreach Service

Armed Forces Outreach Service – support available for previous, current and reserve armed forces.


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