It’s Gas Safety Week and thoughts are turning to the colder weather, so it’s a good time to remind customers about your home’s annual gas service and safety check.
This check is extremely important to keep you and your neighbours safe, and it is compulsory by law.*
Don’t worry about remembering when your gas safety check is due – we will send you an appointment letter confirming the date and time. If this is inconvenient you must contact us immediately on 0191 433 5338 to rearrange your appointment.
Nearer the time of the appointment, you will receive a text reminder (contact the Gas Team on 0191 433 5338 if you need to tell us your phone number has changed). You can also email the Gas Team if you want to set up an email reminder.
Follow the Gas Safety Week Twitter campaign at #GSW18
Employees who visit your home will be wearing housing company ID badges. Please remember to check a caller’s ID before allowing them into your home. If you are in any doubt you can call us on 0191 433 5353 to check if callers are genuine.
*If you consistently refuse us access you are breaching your tenancy agreement, and we can take legal action to gain access and/or possession of your home.