Gateshead Housing Customer Scrutiny Panel

The Customer Scrutiny Panel is made up of both tenants and leaseholders and carries out independent reviews of services provided by The Gateshead Housing Company. They identify positive practice and suggest recommendations for service improvements.

The panel currently consists of Clare Butterfield (mentor), David Chambers, Enid Easton, Margaret Gale, Pauline Hawkins, David Hewitson (Chair), and Chris Sleight.

The panel decides which services they review and previous reviews have included:

The panel is currently reviewing our approach to customer satisfaction surveys including the cost, and how results are used. They will then make recommendations for improvements.


If you want to find out more about the Customer Scrutiny Panel or other involvement opportunities you can talk to one of our Involvement team by calling 0191 433 5357 or email


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