Involvement gets a refresh

by The Gateshead Housing Company & filed under Get involved, News.

We offer a wide range of ways you can get involved in helping to shape the services you receive. This has resulted in hundreds of our customers joining various activities over the years, from completing surveys to having a direct influence over service delivery through scrutiny panels.

We offer three broad ways customers can get involved:

  • Regular meetings – e.g service improvement groups and scrutiny panels
  • Focus groups – e.g one-off groups that discuss a single issue 
  • E-engagement –  online surveys or Facebook groups

To ensure we have up-to-date information about who wants to get involved we have recently
contacted those customers who are registered on our ‘involvement database’ to check if they still want to be involved.

Updating our information ensures we only store details of people who want to be involved and enables us to call on people quickly to undertake work on exciting new projects, based on their new preferences.

If you’ve recently received a letter asking you to update your preferences and still haven’t returned it, please get in touch via the details below or return it as soon as possible.

If you are interested in getting involved please contact the Involvement Team at, call 0191 433 5357 or text ‘INVOLVE’ to 0778 620 8277.

Photo: Involved customers at a recent Hate Crime Awareness session