Job profile – Administration Assistant, Corporate Services

by The Gateshead Housing Company & filed under About us - find a job.

Grade D

  • Location: Gateshead Civic Centre
  • Service: Corporate Services
  • Line Manager: Senior Finance Officer
  • Car user status: None

Job purpose

Providing clerical and administrative support to the Housing Finance Team.

In particular to:

  1. Assist in the maintenance, amendment and monitoring of the Rent Accounting system to ensure it is accurate and up to date
  2. Assist in the maintenance and operation of the direct debit scheme for rent payments, including the calculation and explanation of customers’ payments
  3. Assist in the reconciliation of the Housing Revenue Account, as required by Gateshead Council
  4. Assist in the preparation of statistical information
  5. Respond to enquiries from customers
  6. Raise invoices and process refunds for customers, as required
  7. Provide support to Senior Officers in relation to service delivery across the company
  8. Provide support and cover in relation to telephony, hospitality and post duties
  9. Such other responsibilities allocated which are appropriate to the grade of the post.




  • 5 GCSEs (at least grade C) including Maths & English, or relevant experience.

Experience of:

  • Working with the general public and committed to customer care
  • Working as part of a team and using own initiative when required


  • Excellent customer service skills
  • Effective negotiation and communication skills both verbal and written
  • Excellent organisational and time management skills with the ability to prioritise workload to meet deadlines
  • Effective IT skills – including working knowledge of the Microsoft Office package.


Knowledge of:

  • Equality and Diversity issues.

Experience of:

  • Working in a large organisation
  • Data input
  • Preparing statistical information

Competency definitions

Relating to customers

  • Quickly builds rapport and easily establishes relationships with customer
  • Relates well to different types of customer; listens and gets on with them.


  • Fits in with the team
  • Develops effective and supportive relationships with colleagues
  • Is considerate towards them and creates a sense of team spirit.

Fact finding

  • Knows where to find relevant information
  • Checks facts and data
  • Retrieves and absorbs information quickly.

Problem solving

  • Identifies potential difficulties and their causes
  • Generates workable solutions and makes rational judgements.

Quality orientation

  • Provides a quality service
  • Maintains high professional standards and gets work right first time.


  • Is reliable
  • Follows directions from supervisors and respects policies and procedures
  • Shows commitment to the organisation and task completion.

Customer focus

  • Puts the customer first and is eager to please them
  • Works hard to meet customer needs and looks after their interests.

Using initiative

Takes responsibility for own actions.