Job profile – Housing Options Assistant

by The Gateshead Housing Company & filed under About us - find a job.

Grade D

  • Location: Gateshead Civic Centre
  • Service: Customers & Communities
  • Line Manager: Single Gateway Coordinator
  • Car User Status: N/A

Job purpose

To provide general administrative support to the Council’s Housing Options Team.

The key roles of this post will include:

  • Confidently and proficiently using and maintaining accurate computer records using a range of computer systems.
  • Communicating effectively, both on the telephone and face to face, with professionals, clients and members of the public.
  • Developing and maintaining administrative systems to support the work of the team and the overall service.
  • Arranging multi-disciplinary meetings, take accurate minutes, and disseminate information.
  • Responsibility for filing and invoicing.
  • Adhering to Council policies on working practices and service delivery.
  • Being aware of the welfare and safety of self and colleagues.
  • Administering petty cash.
  • Such other responsibilities as appropriate to the grade of the post.



Experience of:

  • Confidently and proficiently using varied computer software systems (for example MS word and MS excel packages).
  • Effectively and confidently dealing with people within the council and other professionals, both face to face and over the telephone.
  • Assisting clients both face to face and over the telephone.
  • Arranging meetings and minute taking.
  • Efficient in general office procedures such as filing, invoices and keeping records.


  • Minimum of 4 GCSEs or equivalent at Grade C or above or relevant experience.



  • Local Authority structures and procedures
  • Managing records and filing systems
  • Multi-agency working


  • Housing

Competency definitions

Interacting and communicating

Relating and networking

  • Easily establishes good relationships with customers and staff
  • Relates well to people at all levels
  • Builds wide and effective networks of contacts
  • Uses humour appropriately to bring warmth to relationships with others.

Communicating information

  • Speaks fluently
  • Expresses opinions, information and key points of an argument clearly

Supporting and co-operating

Working with people

  • Shows respect for the views and contributions of other team members
  • Shows empathy; listens, supports and cares for others
  • Consults others and shares information and expertise with them
  • Builds team spirit and reconciles conflict
  • Adapts to the team and fits in well.

Adhering to principles and values

  • Upholds ethics and values
  • Demonstrates integrity
  • Promotes and defends equal opportunities, builds diverse teams
  • Encourages organisational and individual responsibility towards the community and the environment.

Adapting and coping                      

Adapting and responding to change

  • Adapts to changing circumstances
  • Tolerates ambiguity
  • Accepts new ideas and change initiatives
  • Adapts interpersonal style to suit different people or situations
  • Shows an interest in new experiences.

Coping with pressures and setbacks

  • Maintains a positive outlook at work
  • Works productively in a pressurised environment
  • Keeps emotions under control during difficult situations
  • Handles criticism well and learns from it
  • Balances the demands of a work life and a personal life.

Enterprising and performing

Achieving personal work goals and objectives

  • Accepts and tackles demanding goals with enthusiasm
  • Works hard and puts in longer hours when it is necessary
  • Seeks progression to roles of increased responsibility and influence
  • Identifies own development needs and makes use of developmental or training opportunities

Organising and executing            

Planning and organising

  • Identifies and organises resources needed to accomplish tasks
  • Manages time effectively
  • Monitors performance against deadlines and milestones

Delivering results and meeting customer expectations

  • Focuses on customer needs and satisfaction
  • Works in a systematic, methodical and orderly way
  • Consistently achieves project goals.

Following instructions and procedure

  • Not challenging authority
  • Follow procedures and policies
  • Keeps to schedules
  • Arrives punctually for work and meetings
  • Demonstrates commitment to the organisation
  • Complies with legal obligations and safety requirements of the role.
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