Job profile – Housing Options Assistant

by The Gateshead Housing Company & filed under About us - find a job.

Grade D

  • Location: Gateshead Civic Centre
  • Service: Housing Services
  • Line Manager: Homeless Prevention Manager
  • Car User Status: Casual

Job purpose

You will be responsible for the day to day administrative support for the service, acting as an initial point of contact.

The key roles of this post will include:

  • Confidently and proficiently using and maintaining accurate computer records using a range of computer systems.
  • Communicating effectively, both on the telephone and face to face, with professionals, clients and members of the public.
  • Developing and maintaining administrative systems to support the work of the team and the overall service.
  • Arranging multi-disciplinary meetings, take accurate minutes, and disseminate information.
  • Responsibility for filing and invoicing.
  • Adhering to company policies on working practices and service delivery.
  • Being aware of the welfare and safety of self and colleagues.
  • Administering petty cash.
  • Such other responsibilities allocated which are appropriate to the grade of the post.




  • Minimum of 5 GCSEs or equivalent at Grade C or above or relevant experience.


  • Working knowledge of Word and Excel and databases.

Experience of:

  • Managing your own workload
  • Excellent organisational and time management skills
  • Effective communication skills
  • Experience of working with a diverse range of people



  • Previous experience of working within a housing or support related field
  • Experience of working with a multi-agency framework

Competency definitions

Interacting and communicating

Relating and networking

  • Easily establishes good relationships with customers and staff
  • Relates well to people at all levels
  • Builds wide and effective networks of contacts
  • Uses humour appropriately to bring warmth to relationships with others.

Communicating information

  • Speaks fluently
  • Expresses opinions, information and key points of an argument clearly

Supporting and co-operating

Working with people

  • Shows respect for the views and contributions of other team members
  • Shows empathy; listens, supports and cares for others
  • Consults others and shares information and expertise with them
  • Builds team spirit and reconciles conflict
  • Adapts to the team and fits in well.

Adhering to principles and values

  • Upholds ethics and values
  • Demonstrates integrity
  • Promotes and defends equal opportunities, builds diverse teams
  • Encourages organisational and individual responsibility towards the community and the environment.

Adapting and coping                      

Adapting and responding to change

  • Adapts to changing circumstances
  • Tolerates ambiguity
  • Accepts new ideas and change initiatives
  • Adapts interpersonal style to suit different people or situations
  • Shows an interest in new experiences.

Coping with pressures and setbacks

  • Maintains a positive outlook at work
  • Works productively in a pressurised environment
  • Keeps emotions under control during difficult situations
  • Handles criticism well and learns from it
  • Balances the demands of a work life and a personal life.

Enterprising and performing

Achieving personal work goals and objectives

  • Accepts and tackles demanding goals with enthusiasm
  • Works hard and puts in longer hours when it is necessary
  • Seeks progression to roles of increased responsibility and influence
  • Identifies own development needs and makes use of developmental or training opportunities

Organising and executing            

Planning and organising

  • Identifies and organises resources needed to accomplish tasks
  • Manages time effectively
  • Monitors performance against deadlines and milestones

Delivering results and meeting customer expectations

  • Focuses on customer needs and satisfaction
  • Works in a systematic, methodical and orderly way
  • Consistently achieves project goals.

Following instructions and procedures

  • Not challenging authority
  • Follow procedures and policies
  • Keeps to schedules
  • Arrives punctually for work and meetings
  • Demonstrates commitment to the organisation
  • Complies with legal obligations and safety requirements of the role.