Job profile – Housing Support Worker

by The Gateshead Housing Company & filed under About us - find a job.

Grade F

  • Location: Gateshead Civic Centre
  • Service: Housing
  • Line manager: Supported Housing Coordinator
  • Car user status: Casual

Job purpose

Assessing the support needs of vulnerable customers and working with those customers to provide a suitable support package through the provision of direct support or through multi agency working to ensure their support needs are fully met. Demonstrating outcomes achieved with the customer that will ultimately enable them to achieve independence, prevent the risk of homelessness and repeat homelessness.

The key roles of this post will include:

  1. To provide practical and emotional support to vulnerable customers, assisting with issues around finances, health, housing, life skills, personal safety, legal issues, substance misuse, children, employment, training and education
  2. To undertake practical support with young people to reduce the risk of homelessness and promote sustainable independent living
  3. To use effective risk assessment tools to identify risks and undertake appropriate actions
  4. To develop effective individual support packages by completing needs assessments, support plans and support reviews
  5. To work within a multi-agency framework, communicating effectively with colleagues, other professionals and clients ensuring that there is a co-ordinated response to support. This may include attending TAFs , Core Groups, Conferences and Strategy Meetings and writing any required reports, signposting to more specialist agencies where appropriate
  6. To adhere to performance and monitoring requirements, complying with systems in place to monitor data and outcomes. This will include completing support paperwork to a high standard
  7. Adhere to both service and Council policies and procedures regarding working practices and service delivery. This will include; Safeguarding Children and Vulnerable Adults, Health and Safety, Data Protection/Confidentiality and our Code of Conduct
  8. To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues
  9. Any such other responsibilities allocated which are appropriate to the grade of the post.




  • 5 GCSEs at grade C or above (including Maths and English) or equivalent (or relevant experience)

Knowledge of:

  • Data protection and confidentiality
  • Safeguarding policies and procedures i.e. Child Protection and Safeguarding Adults
  • Working knowledge of Word and Excel
  • To be able to demonstrate an understanding of what equality and diversity means in the workplace

Experience of:

  • Working with vulnerable people
  • Assessing need and documenting support
  • Working within a multi-agency framework
  • Time management skills
  • Effective communication skills
  • Working in a non-judgmental way
  • Working within professional boundaries



  • Relevant professional qualification e.g. Housing or Support
  • Full driving licence

Knowledge of:

  • Current welfare benefits
  • Working with a diverse range of customers

Experience of:

  • Preparing information for safeguarding meetings
  • Housing options available

Competency definitions

Interacting and presenting

Relating and networking
Easily establishes good relationships with customers and staff; relates well to people at all levels;
builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

Supporting and co-operating     

Working with people

Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Adhering to principles and values

Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.

Learning and developing

Working with other Council employees to achieve results and develop good working relationships; putting the customer/service user first and giving excellent service.

Making things happen

Adapting to change and working effectively in a variety of different situations. Actively improving yourself by developing new skills and knowledge, and learning from past experiences. Organising yourself and taking responsibility for achieving results.

Adapting and coping                      

Coping with pressures and setbacks

Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life.

Organising and executing

Planning and organising

Identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Delivering results and meeting customer expectations

Focuses on customer needs and satisfaction; works in a systematic, methodical and orderly way; consistently achieves project goals.

Following instructions and procedures

Not challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.