Grade J-K
- Location: Shearlegs Road Depot
- Service: Property and Assets
- Line Manager: Service Manager – Repairs and Maintenance Operational Delivery
- Car user status: Casual
Job purpose
To project manage activities in the Repairs and Maintenance service. To contribute towards the delivery of a customer-focused, right-first-time, safe and compliant repairs service. To support the team in arranging, overseeing and delivering works, covering repairs, refurbishments and upgrades to a range of housing stock and other Gateshead Council properties.
The key roles of this post will include:
- To ensure conduct and behaviour demonstrates a commitment to the core company values and promotes cross service working to achieve excellent customer service and outcomes
- To support, coach and develop team members in line with company policies and procedures to maximise their full potential, ensuring both personal and organisational objectives are met
- To be proactive in all aspects of health & safety management to comply with current legislation, including CDM regulations; promote a culture of good health and safety practice within the working environment, ensuring personal responsibilities to yourself and others are discharged in line with company policies and procedures
- To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues
- To actively participate in the evaluation, development and continuous improvement of the service, keeping up to date with policies and procedures and participating in meetings and training as necessary
- To work as part of a team, collaborating and sharing knowledge openly to enhance service delivery, ensuring both individual and team objectives are met
- To coordinate and monitor the delivery of all operations and activities of, but not limited to, repairs, refurbishments, upgrades and projects
- To monitor, manage and update progress of repairs and maintenance against policy and performance indicators, and customer expectations/needs
- To effectively co-ordinate & supervise teams engaged in the delivery of repairs and maintenance
- To monitor and manage subcontractor performance and other related issues within appropriate contract guidelines
- To manage, monitor and challenge financial and budget performance and other related issues whilst ensuring a value for money approach
- To accurately record activities to properties, updating ICT systems to aid with future asset management and customer journey
- To ensure compliance with appropriate specifications and codes of practice
- To deliver quality services with an appropriate framework (e.g. best value, Q.A.)
- Such other responsibilities allocated which are appropriate to the grade of the post
Criteria
Essential
Key
Grade J – Fulfil all essential criteria marked with +
Grade K – Fulfil all essential criteria marked with *
Qualifications
- Degree in Construction Management or certified Project Management Professional (PMP) qualification*, or a willingness to work towards +
- HNC/D (or equivalent) qualification in a construction related subject, and/or extensive industry related experience at a similar level/position + *
- Full driving license or ability to meet the travel requirements of the post + *
Experience
- Substantial demonstrable experience working on multiple technically complex projects with minimal supervision*
- On-site managerial experience or technical work experience + *
- Reading and accurately interpreting construction drawings and specifications + *
- Producing detailed programmes or schedules + *
- Health & safety regulations, including CDM regulations + *
- Managing employee and subcontractor performance + *
- Proficient in IT packages such as MS Project and Excel + *
Knowledge
- Principles of construction + *
- Project management methodology + *
- Building regulations and codes of practice + *
- A good understanding of equality and diversity and how this is demonstrated within a work environment + *
Desirable
Qualifications
- Relevant professional/managerial qualification
- SMSTS
- Scaffold inspection
- Temporary works co-ordination
- 3-day first aid
Experience
- Collaborative/partnership working
- Developing and embedding performance management strategies
- Working as part of a diverse and inclusive workforce
Competency definitions
Deciding and Initiating Action
Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions, which may include tough choices or considered risks
Working with People
Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well
Writing and Reporting
Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience
Planning and Organising
Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones
Delivering Results and Meeting Customer Expectations
Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
Following Instructions and Procedures
Not challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role
Coping with Pressures and Setbacks
Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.
Achieving Personal Work Goals and Objectives
Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
