Job profile – Project Manager (Repairs and Maintenance)

by The Gateshead Housing Company & filed under About us - find a job.

Grade J-K

  • Location: Shearlegs Road Depot
  • Service: Property and Assets
  • Line Manager: Service Manager – Repairs and Maintenance Operational Delivery
  • Car user status: Casual

Job purpose

To project manage activities in the Repairs and Maintenance service. To contribute towards the delivery of a customer-focused, right-first-time, safe and compliant repairs service. To support the team in arranging, overseeing and delivering works, covering repairs, refurbishments and upgrades to a range of housing stock and other Gateshead Council properties.

The key roles of this post will include:

  1. To ensure conduct and behaviour demonstrates a commitment to the core company values and promotes cross service working to achieve excellent customer service and outcomes
  2. To support, coach and develop team members in line with company policies and procedures to maximise their full potential, ensuring both personal and organisational objectives are met
  3. To be proactive in all aspects of health & safety management to comply with current legislation, including CDM regulations; promote a culture of good health and safety practice within the working environment, ensuring personal responsibilities to yourself and others are discharged in line with company policies and procedures
  4. To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues
  5. To actively participate in the evaluation, development and continuous improvement of the service, keeping up to date with policies and procedures and participating in meetings and training as necessary
  6. To work as part of a team, collaborating and sharing knowledge openly to enhance service delivery, ensuring both individual and team objectives are met
  7. To coordinate and monitor the delivery of all operations and activities of, but not limited to, repairs, refurbishments, upgrades and projects
  8. To monitor, manage and update progress of repairs and maintenance against policy and performance indicators, and customer expectations/needs
  9. To effectively co-ordinate & supervise teams engaged in the delivery of repairs and maintenance
  10. To monitor and manage subcontractor performance and other related issues within appropriate contract guidelines
  11. To manage, monitor and challenge financial and budget performance and other related issues whilst ensuring a value for money approach
  12. To accurately record activities to properties, updating ICT systems to aid with future asset management and customer journey
  13. To ensure compliance with appropriate specifications and codes of practice
  14. To deliver quality services with an appropriate framework (e.g. best value, Q.A.)
  15. Such other responsibilities allocated which are appropriate to the grade of the post



Grade J – Fulfil all essential criteria marked with +
Grade K – Fulfil all essential criteria marked with *


  • Degree in Construction Management or certified Project Management Professional (PMP) qualification*, or a willingness to work towards +
  • HNC/D (or equivalent) qualification in a construction related subject, and/or extensive industry related experience at a similar level/position + *
  • Full driving license or ability to meet the travel requirements of the post + *


  • Substantial demonstrable experience working on multiple technically complex projects with minimal supervision*
  • On-site managerial experience or technical work experience + *
  • Reading and accurately interpreting construction drawings and specifications + *
  • Producing detailed programmes or schedules + *
  • Health & safety regulations, including CDM regulations + *
  • Managing employee and subcontractor performance + *
  • Proficient in IT packages such as MS Project and Excel + *


  • Principles of construction + *
  • Project management methodology + *
  • Building regulations and codes of practice + *
  • A good understanding of equality and diversity and how this is demonstrated within a work environment + *



  • Relevant professional/managerial qualification
  • Scaffold inspection
  • Temporary works co-ordination
  • 3-day first aid


  • Collaborative/partnership working
  • Developing and embedding performance management strategies
  • Working as part of a diverse and inclusive workforce

Competency definitions

Deciding and Initiating Action

Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions, which may include tough choices or considered risks

Working with People

Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well

Writing and Reporting

Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience

Planning and Organising

Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones

Delivering Results and Meeting Customer Expectations

Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals

Following Instructions and Procedures

Not challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role

Coping with Pressures and Setbacks

Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.

Achieving Personal Work Goals and Objectives

Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.