Job profile – Supported Housing Assistant

by The Gateshead Housing Company & filed under About us - find a job.

Grade D

  • Location: Gateshead Civic Centre
  • Service: Customers & Communities
  • Line Manager: Supported Housing Manager
  • Car User Status: Casual

Job purpose

To work within the supported housing team, who support vulnerable people within Gateshead.

The key roles of this post will include:

  • Initial point of contact for all referrals to housing services.
  • Ensure referrals are signposted to the appropriate service to ensure an effective and timely response from the service.
  • Carrying out appropriate admin duties such as minute taking and raising invoices.
  • To provide office cover and deal with incoming queries for the different sections.
  • Update the Supported Housing spreadsheet, ensuring the system is working to meet the needs of the service compiling data when required.
  • Process referrals for the Supported Housing Portal, answering queries received where appropriate and liaising with providers to collate data in order to update the records.
  • Directly contact service users and partner agencies in order to complete the evaluation forms, and feedback any issues raised.
  • Streamline admin and file management procedures, ensuring effective and efficient processes are in place. Preparing Files and documentation for support visits.
  • Co-ordinating and organising key events and meetings for the service and provide assistance to promote the service.
  • Any such other responsibilities allocated, which are appropriate to the grade of the post.




  • Managing your own workload
  • Prioritising your own workload
  • Working within an administrative environment
  • Excellent organisational and time management skills
  • Effective communication skills
  • Experience of working with a diverse range of people.


  • Minimum of 4 GCSEs or equivalent at Grade C or above or relevant experience


  • Working knowledge of Word and Excel and databases.



  • Previous experience of working within a housing or support related field
  • Experience of working within a multi-agency framework.

Competency definitions

Interacting and communicating

Relating and networking

  • Easily establishes good relationships with customers and staff
  • Relates well to people at all levels
  • Builds wide and effective networks of contacts
  • Uses humour appropriately to bring warmth to relationships with others.

Communicating information

  • Speaks fluently
  • Expresses opinions, information and key points of an argument clearly

Supporting and co-operating

Working with people

  • Shows respect for the views and contributions of other team members
  • Shows empathy
  • Listens, supports and cares for others
  • Consults others and shares information and expertise with them
  • Builds team spirit and reconciles conflict
  • Adapts to the team and fits in well.

Adhering to principles and values

  • Upholds ethics and values
  • Demonstrates integrity
  • Promotes and defends equal opportunities, builds diverse teams
  • Encourages organisational and individual responsibility towards the community and the environment.

Adapting and coping                      

Adapting and responding to change

  • Adapts to changing circumstances
  • Tolerates ambiguity
  • Accepts new ideas and change initiatives
  • Adapts interpersonal style to suit different people or situations
  • Shows an interest in new experiences.

Coping with pressures and setbacks

  • Maintains a positive outlook at work
  • Works productively in a pressurised environment
  • Keeps emotions under control during difficult situations
  • Handles criticism well and learns from it
  • Balances the demands of a work life and a personal life.

Enterprising and performing

Achieving personal work goals and objectives

  • Accepts and tackles demanding goals with enthusiasm
  • Works hard and puts in longer hours when it is necessary
  • Seeks progression to roles of increased responsibility and influence
  • Identifies own development needs and makes use of developmental or training opportunities

Organising and executing            

Planning and organising

  • Identifies and organises resources needed to accomplish tasks
  • Manages time effectively
  • Monitors performance against deadlines and milestones

Delivering results and meeting customer expectations

  • Focuses on customer needs and satisfaction
  • Works in a systematic, methodical and orderly way
  • Consistently achieves project goals.

Following instructions and procedure

  • Not challenging authority
  • Follows procedures and policies
  • Keeps to schedules
  • Arrives punctually for work and meetings
  • Demonstrates commitment to the organisation
  • Complies with legal obligations and safety requirements of the role.