Job profile – Supported Living Scheme Caretaker, Customers and Communities

by The Gateshead Housing Company & filed under Posts.

Grade C

  • Location: Various in Gateshead
  • Service: Customers and Communities
  • Line Manager: Senior Housing and Support Outreach worker
  • Car user status: n/a

Job purpose

The purpose of the post is to provide cover between the hours of 17:00 and 07:00 Monday to Friday and weekend cover with sleep ins as specified by the senior housing and support outreach worker for small blocks of flats occupied by people with a mild/moderate learning disability. To maintain the building as a safe and secure environment and to act as a point of contact for tenants.

The key roles of this post will be:

  1. To provide overnight sleep in cover as required by the service, maintaining the safety and security of the building.
  2. To supervise tenant and visitor access to and from the building.
  3. To ensure the security of the building by monitoring CCTV and patrolling at regular intervals.
  4. To carry out cleaning duties in the office and communal areas and assist with refuse collection.
  5. To identify defects in relation to weekly/monthly building checks and report these promptly.
  6. Report out of hours emergency maintenance defects to ‘repairs hotline’.
  7. To maintain full and accurate log of event’s during the shift. Complete verbal/written handovers.
  8. To act as first point of contact in an emergency situation within the service and take appropriate action i.e. contacting the emergency services and informing relevant professionals.
  9. To participate in ensuring compliance with The Gateshead Housing Company’s Health and Safety Policy and Procedures.
  10. To communicate effectively with tenants and professionals.
  11. To undertake appropriate training to meet the identified needs of the service as agreed with the line manager.
  12. To operate within clear professional boundaries and within The Gateshead Housing Companies code of conduct.
  13. To act as a point of contact for tenants.
  14. To work flexibly on a rota, including weekends and public holidays.
  15. To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues
  16. To undertake any other appropriate duties as directed by the line manager.

Criteria

Essential

Experience:

  • Delivering good customer service
  • Working alone with minimal supervision and use own initiative
  • Maintaining accurate records/logs
  • Effective communication skills
  • Basic understanding of safeguarding
  • Liaising with internal and external agencies

Qualifications:

  • 5 GCSEs (at Grade C or above) including Maths and English, or equivalent, or relevant experience

 Knowledge:

  • Ability to demonstrate a good understanding of equality and diversity and the ability to evidence how this would be displayed within the workplace

Desirable

Experience:

  • Working with vulnerable people
  • Working as part of a diverse and inclusive workforce

Knowledge:

  • Office based software packages.
  • CCTV operation

Competency definitions

RELATING TO CUSTOMERS

  • Quickly builds rapport and easily establishes relationships with customers
  • Relates well to different types of customer; listens and gets on with them

COMMUNICATING ORALLY

  • Speaks confidently and fluently
  • Talks at a suitable pace and level
  • Holds others’ attention when speaking

TEAM WORKING

  • Fits in with the team
  • Develops effective and supportive relationships with colleagues
  • Is considerate towards them and creates a sense of team spirit

PROBLEM SOLVING

  • Identifies potential difficulties and their causes
  • Generates workable solutions and makes rational judgements

RELIABILITY

  • Is reliable
  • Follows directions from supervisors and respects policies and procedures
  • Shows commitment to the organisation and task completion

CUSTOMER FOCUS

  • Puts the customer first and is eager to please them
  • Works hard to meet customer needs and looks after their interests

USING INITIATIVE

  • Takes responsibility for own actions