Job profile – Technical Support Assistant

by The Gateshead Housing Company & filed under About us - find a job.

Grade F

  • Location: Shearlegs Road
  • Service: Property and Assets,
  • Line Manager: Supplies Officer
  • Car user status: Not Applicable

Job purpose

To undertake technical and administrative support to the Materials Supply Team within Property & Assets.

The key roles of this post will include:

  1. To provide technical support to the materials supply service.
  2. To provide and maintain regular reports for all activities carried out by the section.
  3. To analyse stock consumption and identify trends on vans and within stores.
  4. To work closely with operational management to ensure correct processes are followed relating to materials consumption.
  5. To carry out stock takes as and when required.
  6. To investigate and provide financial and other technical information to relevant stakeholders.
  7. To attend all relevant departmental, corporate and external meetings and training.
  8. To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues.
  9. Such other responsibilities which are appropriate to the grade of the post.




  • Supply of Materials
  • Working with external suppliers.

Skills & Knowledge

  • Warehouse processes
  • Stock control systems
  • Effective Communication skills
  • To be able to demonstrate an understanding of what equality and diversity means in the workplace.


  • 5 GCSEs at Grade C or above including Maths and English or equivalent relevant experience


Skills & Knowledge

  • Report writing
  • Imprest van stocks
  • Materials management specific software, currently Northgate Housing
  • Working in a Construction environment
  • Working with a diverse range of customers.


  • IT Qualification.

Competency definitions

Deciding and Initiating Action

  • Takes responsibility for actions, projects and people
  • Takes initiative and works under own direction
  • Initiates and generates activity and introduces changes into work processes
  • Makes quick, clear decisions which may include tough choices or considered risks.

Working with People

  • Shows respect for the views and contributions of other team members
  • Shows empathy
  • Listens, supports and cares for others
  • Consults others and shares information and expertise with them
  • Builds team spirit and reconciles conflict
  • Adapts to the team and fits in well.

Applying Expertise and Technology

  • Applies specialist and detailed technical expertise
  • Uses technology to achieve work objectives
  • Develops job knowledge and expertise (theoretical and practical) through continual professional development
  • Demonstrates an understanding of different organisational departments and functions.


  • Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships
  • Probes for further information or greater understanding of a problem
  • Makes rational judgements from the available information and analysis
  • Demonstrates an understanding of how one issue may be a part of a much larger system.

Creating and Innovating

  • Produces new ideas, approaches, or insights
  • Creates innovative products or designs
  • Produces a range of solutions to problems.

Delivering Results and Meeting Customer Expectations

  • Focuses on customer needs and satisfaction
  • Sets high standards for quality and quantity
  • Monitors and maintains quality and productivity
  • Works in a systematic, methodical and orderly way
  • Consistently achieves project goals.

Adapting and Responding to Change

  • Adapts to changing circumstances; tolerates ambiguity
  • Accepts new ideas and change initiatives
  • Adapts interpersonal style to suit different people or situations
  • Shows an interest in new experiences.

Entrepreneurial and Commercial Thinking

  • Keeps up to date with competitor information and market trends
  • Identifies business opportunities for the organisation
  • Maintains awareness of developments in the organisational structure and politics
  • Demonstrates financial awareness
  • Controls costs and thinks in terms of profit, loss and added value.