Job profile – Warden

by The Gateshead Housing Company & filed under About us - find a job.

Grade D

  • Location: As directed
  • Service: Customers and Communities
  • Line Manager: Senior Housing Options Officer
  • Car user status: Casual

Job purpose

The day-to-day cleaning and maintenance of homeless temporary accommodation.

The key roles of this post will include:

  1. Working in partnership with service users and other agencies to provide a quality service.
  2. You will be responsible for the preparation and maintenance of the properties for arriving refugee families.
  3. Carry out basic maintenance putting up furniture packs, curtain poles, blinds etc.
  4. Provide advice and support to families on how to manage their property and the role of TGHC as their landlord.
  5. To actively participate in the evaluation, development and continuous improvement of the scheme. Keeping up to date with policies and procedures and participating in meetings and training as necessary.
  6. To maintain accurate records and accessibility of information for the service.
  7. To carry out basic maintenance tasks in regarding the accommodation.
  8. To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues.
  9. To work alongside the temporary accommodation warden team and assist when necessary.
  10. Such other responsibilities allocated which are appropriate to the grade of post.



Knowledge of:

  • Good communication skills both written and verbal
  • To be able to demonstrate an understanding of what equality and diversity means in the workplace


  • 5 GCSEs at Grade C or above including Maths and English or relevant experience
  • Full valid driving licence

Experience of:

  • Maintenance
  • Cleaning
  • Demonstrate the ability to organise your own workload


Knowledge of:

  • Moving and handling competence
  • Basic First Aid
  • Working with a diverse range of customers


  • Health and safety record

Experience of:

  • Computer literate
  • Previous experience in housing or social care
  • Working with vulnerable people

Competencies relating to this post

Relating to Customers

  • Quickly builds rapport and easily establishes relationships with customers
  • Relates well to different types of customer; listens and gets on with them.

Team Working        

  • Fits in with the team
  • Develops effective and supportive relationships with colleagues
  • Is considerate towards them and creates a sense of team spirit.

Problem Solving

  • Identifies potential difficulties and their causes
  • Generates workable solutions and makes rational judgements.

Quality Orientation

  • Provides a quality service
  • Maintains high professional standards and gets work right first time.


  • Organises own time effectively and creates own work schedules
  • Prioritises and prepares in advance
  • Sets realistic timescales.


  • Is reliable; follows directions from supervisors and respects policies and procedures
  • Shows commitment to the organisation and task completion.

Customer Focus

  • Puts the customer first and is eager to please them
  • Works hard to meet customer needs and looks after their interests.


  • Remains calm and self-controlled under pressure
  • Reacts well to change and stays positive despite setbacks
  • Keeps difficulties in perspective.