Job profile – Warden

by The Gateshead Housing Company & filed under About us - find a job.

Grade D

  • Location: Various locations across the borough of Gateshead
  • Service: Customers and Communities
  • Line Manager: Senior Housing Options Officer
  • Car user status: Casual

Job purpose

To undertake the day-to-day cleaning and general maintenance of homeless temporary accommodation.

The key roles of this post will include:

  1. Ensuring conduct and behaviour demonstrates a commitment to the core company values and promotes cross-service working, to achieve excellent customer service and outcomes
  2. Being proactive in all aspects of health and safety management to comply with current legislation and promoting a culture of good health and safety practice within the working environment, ensuring personal responsibilities to yourself and others are discharged in line with company policies and procedures
  3. Demonstrating a positive, diverse and inclusive attitude to both internal and external customers and colleagues
  4. Actively participating in the evaluation, development and continuous improvement of the scheme, keeping up to date with policies and procedures and participating in meetings and training as necessary.
  5. Working in partnership with service users and other agencies to provide a quality service.
  6. Being responsible for the preparation and maintenance of properties throughout the borough; this includes cleaning/re-stocking and reporting all repairs identified promptly, and ensuring all work is carried out in accordance with health and safety policies and procedures.
  7. Carrying out basic maintenance; assembling furniture packs, curtain poles, blinds etc.
  8. Liaising with appropriate agencies to provide a direct response for short-term emergency situations, such as arranging emergency repairs
  9. Maintaining accurate records and accessibility of information for the service
  10. Such other responsibilities allocated which are appropriate to the grade of post.




  • Good communication skills, both written and verbal
  • Ability to demonstrate a good understanding of what equality and diversity means in the workplace


  • 5 GCSEs at Grade C / 4 or above, including Maths and English, or relevant experience
  • Full valid driving licence or ability to meet the transport requirements of this role


  • General maintenance – ie. fitting curtain poles, assembling furniture, changing light bulbs
  • Cleaning
  • Demonstrate the ability to organise your own workload



  • Moving and handling competence
  • Basic first aid
  • Working with a diverse range of customers


  • Computer literate
  • Previous experience in housing or social care

Competencies relating to this post

Relating to Customers

  • Quickly builds rapport and easily establishes relationships with customers
  • Relates well to different types of customer; listens and gets on with them.

Team Working        

  • Fits in with the team
  • Develops effective and supportive relationships with colleagues
  • Is considerate towards them and creates a sense of team spirit.

Problem Solving

  • Identifies potential difficulties and their causes
  • Generates workable solutions and makes rational judgements.

Quality Orientation

  • Provides a quality service
  • Maintains high professional standards and gets work right first time.


  • Organises own time effectively and creates own work schedules
  • Prioritises and prepares in advance
  • Sets realistic timescales.


  • Is reliable; follows directions from supervisors and respects policies and procedures
  • Shows commitment to the organisation and task completion.

Customer Focus

  • Puts the customer first and is eager to please them
  • Works hard to meet customer needs and looks after their interests.


  • Remains calm and self-controlled under pressure
  • Reacts well to change and stays positive despite setbacks
  • Keeps difficulties in perspective.