Job vacancy – Older Persons Housing Officer, Neighbourhood Services – REF: TGHC715

by The Gateshead Housing Company & filed under About us - find a job, About us - find a job - vacancies, News.

  • Job title: Older Persons Housing Officer
  • Service area: Customers and Communities, Neighbourhood Services
  • Job ref: TGHC715
  • Grade: Grade G (£24,799 – £26,999 per annum)
  • Contract: Full time. Permanent
  • Applicable to: External vacancy
  • Closing date: Midnight on Sunday 26 January 2020

The Gateshead Housing Company is the largest social housing provider in Gateshead, responsible for the day-to-day management of nearly 20,000 homes. We deliver a wide range of services on behalf of Gateshead Council and currently employ over 800 people.

We are committed to providing customers with the highest quality of service. We believe the key to this is recruiting enthusiastic, talented people with the right skills, knowledge, attitude and behaviour.

An opportunity has arisen in the Sheltered Housing team for the role of Older Persons Housing Officer.

In this role, you will support the delivery of a comprehensive, customer-focused and responsive sheltered housing service. This will include supporting the development of older people’s services, working directly with customers and councillors, and liaising with other support agencies.

Day to day, you will be responsible for the supervision and line-management of an out-based sheltered housing team. You will support older people to live independently in a safe, comfortable environment that promotes social engagement to maximise well-being and reduce the adverse effects of social isolation and long-term health conditions.

You will also be responsible for the day-to-day tenancy and estate management of a patch of sheltered accommodation. This will involve dealing with complaints, investigating concerns relating to anti-social behaviour, building compliance and general housing enquiries. 

About you

It’s important you have a ‘can-do’, solution-focused approach and a positive attitude to work, with experience of working in a customer-focused environment. You must have resilience, excellent organisational and time management skills, and the ability to communicate with a diverse audience. It’s also essential you can manage a varied workload.

You should possess 5 GCSEs at grade 9-4 (A*-C), including Maths and English, or relevant demonstrable experience.

As the role involves supporting vulnerable adults to sustain their tenancies, you must have knowledge of housing and social care issues, including safeguarding processes/procedures and social isolation.

You’ll also liaise with support agencies and key business partners, so effective partnership working and negotiating skills are key to this role.

Although you will be based at Gateshead Civic Centre, you will visit properties and sites across Gateshead, so it’s important you hold a full driving license or have access to mobility transport. Access to your own vehicle is beneficial but not essential.

For an informal discussion about the role please email Andrew Yates, Older Persons Housing Manager, or call 0191 433 6163.

Benefits of working for us

We expect our employees to work in partnership with colleagues and apply their skills effectively, with commitment and enthusiasm. In return, we do our best to make sure they are happy in the work by listening to their ideas and making them feel welcome.

If successful, you can take advantage of:

  • A standard working week of 37 hours
  • Fair rates of pay for all colleagues (NJC job evaluation scheme)
  • 25 days of annual leave, rising to 30 days after five years of service (plus eight bank holidays)
  • Local Government Pension Scheme (employee contribution depending on salary, with an employer contribution of 17.9%)
  • Training and personal development opportunities
  • Flexible working scheme
  • Access to occupational health services, including physiotherapy and counselling
  • A supportive working environment that promotes equality and opportunity

Our commitment to equality, diversity and inclusion

We aim to build an inclusive environment where everyone can reach their full potential. We celebrate our differences, recognising the importance of teams reflecting the communities they serve.

We’re actively building diverse teams, therefore welcome applications from everyone irrespective of gender, ethnic origin, belief, sexual orientation, age or disability.

We especially welcome applications from underrepresented groups, and particularly welcome applications from black and minority ethnic (BME) candidates.

We consider ourselves to be a family-friendly employer and offer flexible working patterns.

We’re an accredited Disability Confident employer, committed to the fair treatment of disabled people throughout their selection and employment. We interview all disabled applicants who meet the essential criteria of the role they apply for.

We’ve also signed the Mindful Employer charter, which demonstrates our commitment to supporting the mental wellbeing of our staff, both new and existing. We do not discriminate against potential applicants who have experienced mental health issues; disclosure of a mental health issue allows us to provide support.

We hope you find out recruitment process fair, open and transparent. We look forward to receiving your application.

How to apply

  • Read the job profile, ensuring you meet all the essential criteria. You must demonstrate, with examples, how you meet these requirements in order to be shortlisted
  • Complete our online application and confidential forms, or download printable application and confidential forms
  • You must complete both forms to be considered for this role – we will not accept CVs
  • Shortlisting will be by application, online assessment and interview for this vacancy

The application and confidential forms are on our external website, so employees can complete them outside of work, if they wish.

Please return applications no later than midnight on Sunday 26 January 2020 to:


Human Resources Team
The Gateshead Housing Company
Civic Centre
Regent Street

For further advice, email the Human Resources Team or call 0191 433 5333.