Job vacancy – Rent and Income Officer – REF: TGHC727

by The Gateshead Housing Company & filed under About us - find a job, About us - find a job - vacancies, News.

  • Job title: Rent and Income Officer
  • Service area: Customer Services
  • Job ref: TGHC727
  • Grade: SCP 14-19 (£8,984.80 – £9,919.60 per annum)
  • Contract type: Part time – 14.48 hours per week. Permanent
  • Applicable to: External vacancy
  • Closing date: Midnight on Sunday 1 March 2020

The Gateshead Housing Company is the largest social housing provider in Gateshead, responsible for the day-to-day management of nearly 20,000 homes. We deliver a wide range of services on behalf of Gateshead Council and currently employ over 800 people.

We are committed to providing customers with the highest quality of service. We believe the key to this is recruiting enthusiastic, talented people with the right skills, knowledge, attitude and behaviour.

An opportunity has arisen in the Rent and Income team for the role of Rent and Income Officer.

In this role, you’ll offer rent and benefits advice and guidance to customers. You’ll provide a customer-focused income management service, working with customers to maximise rent collection and prevent arrears, alongside providing money advice to help support successful tenancies. 

Day to day, you will ensure customer accounts are well-managed. You will have honest conversations with customers; you’ll remind them of their responsibilities to pay their rent regularly and on time, whilst helping them make informed choices and signposting to further support services when necessary.

Building effective relationships with colleagues and external partners, you’ll promote a working approach that is both collaborative and fair to support customers in sustaining their tenancies, and escalating cases where this may not be possible. 

About you

It’s essential you’re extremely solution-focused, with strong customer service skills and a commitment to continued service improvements. You should also have a good understanding of the welfare benefit system, in order to assess benefit entitlement and additional support needs.

You will be responsible for managing your own caseload, so you must be self-motivated with excellent time management skills to ensure they’re managed effectively. You should be committed to continual personal learning; this includes keeping up-to-date with relevant legislation and sharing best practice/knowledge with colleagues and partners, to enhance the advice and support offered to our customers.

The ability to adapt your style of communication to engage with customers, colleagues and partners is extremely important. Additionally, you’ll need a high level of personal resilience and coping strategies, so that you can manage difficult and often emotional situations and setbacks.

For an informal discussion about the role please email Ian Burton, Legal Recovery Manager or call 0191 433 5836.

Benefits of working for us

We expect our employees to work in partnership with colleagues and apply their skills effectively, with commitment and enthusiasm. In return, we do our best to make sure they are happy in the work by listening to their ideas and making them feel welcome.

If successful, you can take advantage of:

  • A standard working week of 14 hours and 48 minutes
  • Fair rates of pay for all colleagues (NJC job evaluation scheme)
  • 25 days (pro rata) annual leave, rising to 30 days (pro rata) after five years of service (plus eight bank holidays)
  • Local Government Pension Scheme (employee contribution depending on salary, with an employer contribution of 17.9%)
  • Training and personal development opportunities
  • Flexible working scheme
  • Access to occupational health services, including physiotherapy and counselling
  • A supportive working environment that promotes equality and opportunity

Our commitment to equality, diversity and inclusion

We aim to build an inclusive environment where everyone can reach their full potential. We celebrate our differences, recognising the importance of teams reflecting the communities they serve.

We’re actively building diverse teams, therefore welcome applications from everyone irrespective of gender, ethnic origin, belief, sexual orientation, age or disability.

We especially welcome applications from underrepresented groups, and particularly welcome applications from black and minority ethnic (BME) candidates.

We consider ourselves to be a family-friendly employer and offer flexible working patterns.

We’re an accredited Disability Confident employer, committed to the fair treatment of disabled people throughout their selection and employment. We interview all disabled applicants who meet the essential criteria of the role they apply for.

We’ve also signed the Mindful Employer charter, which demonstrates our commitment to supporting the mental wellbeing of our staff, both new and existing. We do not discriminate against potential applicants who have experienced mental health issues; disclosure of a mental health issue allows us to provide support.

We hope you find out recruitment process fair, open and transparent. We look forward to receiving your application.

How to apply

  • Read the job profile, ensuring you meet all the essential criteria. You must demonstrate, with examples, how you meet these requirements in order to be shortlisted
  • Complete our online/printable application form, or send us your CV
  • You must also complete our online/printable confidential form for your application to be considered
  • Shortlisting will be by application/CV, online assessment and interview for this vacancy

The application and confidential forms are on our external website, so employees can complete them outside of work, if they wish.

Please return applications no later than midnight on Sunday 1 March 2020 to:


Human Resources Team
The Gateshead Housing Company
Civic Centre
Regent Street

For further advice, email the Human Resources Team or call 0191 433 5333.