Job vacancy – Sheltered Scheme Officer – REF:TGHC752

by The Gateshead Housing Company & filed under About us - find a job, About us - find a job - vacancies, News.

  • Job title: Sheltered Scheme Officer
  • Service area: Neighbourhood Services
  • Location: Pleasant Place (Aged Persons Unit) / West Acres (Bungalow Scheme)
  • Job ref: TGHC752
  • Grade: Grade D (£19,312 – £19,698 per annum) (SCP 5-6)
  • Contract type: Full time (37 hours per week). Permanent. x2 posts
  • Applicable to: External vacancy
  • Closing date: Midnight on Sunday 1 November 2020.

The Gateshead Housing Company is the largest social housing provider in Gateshead, responsible for the day-to-day management of nearly 20,000 homes, including 38 sheltered accommodation sites on behalf of Gateshead Council. 

We are committed to providing customers with the highest quality of service. We believe the key to this is recruiting enthusiastic, talented people with the right skills, knowledge, attitude and behaviour.

An opportunity has arisen in the Older Persons Housing team as a Residential Sheltered Scheme Officer.

We are looking for someone to take up residence at either Pleasant Place Aged Persons Unit in Birtley or West Acres (Bungalow Scheme) in Blaydon. Pleasant Place has 24 two-bed flats, while West Acres has 49 properties (38 one-bed and 11 two-bed bungalows).

Our schemes are designed to meet the needs of older people, and those with disabilities or special needs. Residents require access to services from our Sheltered Scheme Officers (SSOs), who live on-site to help with everyday queries and longer-term solutions, and Mobile Sheltered Scheme Officers (MSSOs) who travel across estates.

Day to day, you will write and monitor individual support plans, carry out welfare checks, deal with housing queries and respond to emergencies on-site.

There is no responsibility to deliver personal care as part of this role, although you will be required to complete cleaning duties in communal areas.

About you

It’s essential you are a dynamic, self-motivated individual who is committed to supporting older people to maintain their independence. You will have a wealth of experience in assisting customers in a wide range of situations, and a strong commitment to excellent customer care, equality, diversity and inclusion.

To succeed in this role, you will need excellent communication skills, both written and verbal, and the ability to present confidently to groups of customers. It’s important you have a calm, reassuring and empathetic approach, combined with excellent time management skills and a high level of resilience. You must also be able to work on your own initiative.

You must have 5 GCSEs (or equivalent) at grade C/4 or above (including Maths and English) or relevant experience. As this role involves working with ICT, you’ll also need computer skills.

As you will be responsible for facilitating social activities to help residents integrate into the wider community, it’s important you can motivate and engage. Working directly with vulnerable people also means you must have an awareness of safeguarding and health and safety regulations.

Experience of working in older persons services, or supported living, is desirable. It would also be beneficial if you have experience of responding to emergency situations.

For an informal discussion about the role please email Andrew Yates, Older Persons Housing Manager, or call 0191 433 6163.

Benefits of working for us

We expect our employees to work in partnership with colleagues and apply their skills effectively, with commitment and enthusiasm. In return, we do our best to make sure they are happy in the work by listening to their ideas and making them feel welcome.

If successful, you can take advantage of:

  • A standard working week of 37 hours
  • Fair rates of pay for all colleagues (NJC job evaluation scheme)
  • 25 days annual leave, rising to 30 days after five years of service (plus eight bank holidays)
  • Local Government Pension Scheme (employee contribution depending on salary, with an employer contribution of 17.9%)
  • Training and personal development opportunities
  • Flexible working scheme
  • Access to occupational health services, including physiotherapy and counselling
  • A supportive working environment that promotes equality and opportunity

Our commitment to equality, diversity and inclusion

We aim to build an inclusive environment where everyone can reach their full potential. We celebrate our differences, recognising the importance of teams reflecting the communities they serve.

We’re actively building diverse teams, therefore welcome applications from everyone irrespective of gender, ethnic origin, belief, sexual orientation, age or disability.

We especially welcome applications from underrepresented groups, and particularly welcome applications from black and minority ethnic (BME) candidates.

We consider ourselves to be a family-friendly employer and offer flexible working patterns.

We’re an accredited Disability Confident employer, committed to the fair treatment of disabled people throughout their selection and employment. We interview all disabled applicants who meet the essential criteria of the role they apply for.

We’ve also signed the Mindful Employer charter, which demonstrates our commitment to supporting the mental wellbeing of our staff, both new and existing. We do not discriminate against potential applicants who have experienced mental health issues; disclosure of a mental health issue allows us to provide support.

We hope you find out recruitment process fair, open and transparent. We look forward to receiving your application.

How to apply

  • Read the job profile, ensuring you meet all the essential criteria. You must demonstrate, with examples, how you meet these requirements in order to be shortlisted
  • Complete our online/printable application form, or send us your CV
  • You must also complete our online/printable confidential form for your application to be considered
  • Shortlisting will be by application/CV, online assessment and interview for this vacancy

The application and confidential forms are on our external website, so employees can complete them outside of work, if they wish.

Please return applications no later than midnight on Sunday 1 November 2020 to:


Human Resources Team
The Gateshead Housing Company
Civic Centre
Regent Street

For further advice, email the Human Resources Team or call 0191 433 5333.