Leaseholder handbook

by The Gateshead Housing Company & filed under Owning your home, Owning your home - leaseholder - leasehold handbook, Owning your home - leaseholders.

The Gateshead Housing Company manages just under 20,000 rented properties and is working to improve council housing in Gateshead.

In addition to this, the housing company also manages over 800 leasehold properties on behalf of Gateshead Council (“the Landlord”).

The company was set up as an ‘Arms-Length Management Organisation’ (ALMO), which means that it is fully owned by Gateshead Council , but operates independently.

Your lease agreement remains with Gateshead Council. However, the housing company is responsible for enforcing this agreement and the provision of your housing management, repair and maintenance services.

This guide is for:

  • Leaseholders living in a Gateshead Council-owned block of flats, or flat above shops
  • Gateshead Council tenants who are thinking of buying the leasehold of their flat
  • Anyone who is thinking of buying a flat from a leaseholder.

What is it for?

  • To explain the rights and responsibilities of you as a leaseholder, Gateshead Council as the landlord and The Gateshead Housing Company as the managing agent
  • To provide help and advice about being a leaseholder
  • To tell you about the services you are entitled to.

Leasehold handbook – contents

Your lease

  • Your rights and responsibilities
  • Lease plan
  • Extending your lease
  • Breaches of lease
  • Ordering a copy of your lease
  • Loft space

Service charges

  • Invoices for annual charges
  • Invoices for major works schemes
  • Payment methods
  • Difficulties in paying service charges
  • Non-payment of service charges
  • If you think your charges are wrong
  • First-tier Tribunal (Property Chamber)

Major works

  • How we calculate your contribution
  • What documentation will I receive?
  • What is a qualifying long-term agreement?
  • What happens if the major works are listed on my landlord’s offer notice (section 125 notice)?
  • What happens if the major works are not listed on my section 125 notice?
  • Methods of payment and assistance

Repairs and maintenance

  • Repairs – your responsibility
  • Repairs – our responsibility
  • Emergency repairs
  • Gas servicing
  • Leasehold alterations


  • Building insurance
  • Types of damage covered by building insurance
  • What buildings insurance does not cover
  • Making a building insurance claim
  • Contents insurance

Selling or subletting

  • Selling your home
  • Telling us about a change in ownership
  • Getting a presale enquiry pack
  • Before you sublet your property
  • Subletting your home
  • Landlord’s gas safety obligations
  • Moving out temporarily

Health and safety

  • Gas safety
  • Fire risk assessment
  • Asbestos
  • Electrical safety
  • Condensation and damp

Value for money