Lettings in lockdown

by The Gateshead Housing Company & filed under About us - our employees, News, Posts.

Our Lettings team is working round the clock to turn our vacant properties into homes for Gateshead residents.

In line with Government guidelines, we have temporarily stopped advertising our properties. Despite this, staff are as busy as ever.

Working with our Housing Options and Housing Support teams, the Lettings Team is now focused on offering housing where it is essential. This includes helping people who are homeless or victims of domestic abuse. They are also helping people to safely leave hospital, with the support of our Occupational Therapists and Housing Solutions Team.

To ensure we can continue to help those in need, the team has introduced changes to the way they work.

Our Vacant Property Officers prepare for viewings by using disposable gloves and sanitiser spray. They wipe the key safe, door handles and anything else that might be touched. After the viewing, they answer questions outside, keeping a safe distance at all times. Properties are then cleaned again, before the gloves are disposed of.

Customer Services Manager Jackie Armstrong said: “I’m proud of the ‘can do’ attitude the whole team has shown over the last few weeks.

“The current situation has not changed our commitment to the people of Gateshead. Rest assured, we will continue to work hard to provide homes for those in need.”

People who would like to move home once Government restrictions are lifted can register for rehousing on the Tyne and Wear Homes website. Our Lettings Team is still processing applications, but we can’t yet say when the Tyne and Wear Homes bidding scheme will resume.