MyTGHCaccount is the new online service that lets you view your rent account and make payments at your convenience 24/7.
It’s simple to use – all you need is access to the internet and a few minutes to register your details.
With MyTGHCaccount you can manage your rent and other housing company payments all in one place, giving you more control over your finances.
Getting started with MyTGHCaccount
Before you begin you will need your payment reference number (find this on your paper rent statement) and an email address.
Then follow the link on our website homepage (www.gatesheadhousing.co.uk) and select ‘Check your rent account’. Select ‘I do not have an account yet (register)’ to create an account – or simply log in if you have already used MyTGHCaccount. Always remember to keep your password safe and secure.
For now you will be able to check your rent account, but there are plans to expand the service to allow you to update your personal information, complete surveys, and book repairs. It’s good news for leaseholders too, who will be able to use the service later this year.
Housing company tenant Sheila Bouitieh, who recently tested out the new service, said: “I do everything online so this is a welcome addition to the housing company’s services. I can now keep track of my rent account whenever I want and am looking forward to seeing what new features will be added in the future.”
Photo: Housing company tenant Sheila Bouitieh and Customer Services Policy Officer Mark Pollard testing out the new service.
Do you lack confidence with computers?
If you want to use “MyTGHCaccount” but don’t have the online skills, why not sign up for our digital training?