Our Lettable Standard

by The Gateshead Housing Company & filed under Tyne and Wear Homes - our Lettable Standard.

We want our properties to be of a consistently high standard.

To achieve this, we have worked with our customers to develop these Lettable Standards to ensure that when you rent one of our properties it will be:

  • Safe
  • Secure
  • Clean
  • In good condition.

The Lettable Standard is the minimum standard of repair that you can expect to find when you rent one of our properties.

This should not be confused with the Decent Homes Standard, which is a separate standard established by the government to, “ensure that all social housing meets set standards of decency”.

Any improvements required to your home will be carried out in accordance with our published Investment programme.


  • We will clean the property to the following standard before you move in:
  • Sweep and clean the floors
  • Clean the kitchen units and worktops
  • Clean the bathroom and toilet fittings.


Kitchen units, worktops, splash backs and sinks will be clean and in good working condition.

Provided that there is enough space within the kitchen, we will fit plumbing and an electrical socket for an automatic washing machine.

The connection of your washing machine is your responsibility. We will attempt to provide both gas and electric cooker points to your property but this may not always be possible.

If your preferred cooking method differs from that which is provided, it is your responsibility to arrange an alternative supply.

You must obtain written approval from your nearest housing office for any such work.

Please note that it is your responsibility to arrange the connection of your cooker by a Gas Safe registered competent engineer.

Bathroom and toilet

All bathroom and toilet fittings will be clean and in good working order.

The tiled surrounds to the bath and sink will be clean and in good condition.

Heating and mains services

If we consider any of the exposed pipework within the property to be in a hazardous location then we will arrange for it to be boxed in.

We will carry out gas and electrical safety checks to ensure that the heating system, electrics and appliances are in safe working order.

Appointments for carrying out the safety checks will be arranged with you when you sign up for your tenancy.

We will also give you a copy of the latest gas servicing checklist.

Please note that we can only carry out these safety checks once you have arranged with your preferred utilities supplier to connect the gas and electricity supplies to the property.

Internal woodwork

All internal woodwork will be free from damage or decay.


We will remove polystyrene ceiling tiles from all rooms.


All floors and fixed floor coverings will be in a good and safe condition.

While some floorboards may have some slight movement or minor cracks, they will be free from major faults that could cause injury.

Any floor coverings such as tiles will be secured to the floor.

Please note that it is your responsibility to check that your chosen floor coverings and any associated underlay are suitable for the type and condition of the floors.

Windows and glazing

All glazing will be intact when you move into the property and all windows that are designed to open will do so quite easily.

Please note that we will not replace lead work to leaded windows.


All internal and external doors will be free from damage and they will open and close easily.

Each external door will have a lock change.

The garden

All gardens will be free from rubbish and any lawn will be cut back.

Sheds, greenhouses and other similar garden structures will be removed unless they are in good condition.

On some occasions bases may be left.


You are responsible for decorating the inside of your home including filling small holes and cracks with decorator’s filler.

Post-tenancy and external repairs

To avoid causing you any unnecessary delays in moving into your new home, we may need to carry out some repairs after the commencement of your tenancy.

Any such repairs will be discussed and agreed with you before you sign your tenancy agreement and you will be provided with timescales for completing the work.