Our plan of action – Objective 4: Unlocking our potential through our people

by The Gateshead Housing Company & filed under About us - Corporate Plan 2018-2023.

Action
Develop our company culture, bringing together the best in terms of innovation, creativity and customer experience

Outcome by 2023
Our people are enthusiastic and thoroughly enjoy working here. They relish the challenge and value the
way we treat each other. We’re open and transparent and our employees are putting their ideas into practice, improving our customer offer. We’re known for our positive culture and we are attracting and retaining talent as a result

Action
Introduce new ways for our people to engage with the business

Outcome by 2023
Our people know our success depends upon them. Our people feel valued and appreciated because we provide a variety of ways for them to share their views, innovate, create an outstanding customer experience and achieve our shared vision

Action
Provide our teams with the knowledge, skills and understanding to manage change across teams and the business

Outcome by 2023
Our people are prepared, equipped and supported to drive and deliver positive change across the business. Effective change management is embedded in everything we do and our leaders have the skills to successfully coach teams through change

Action
Build our employer brand and “people offer”

Outcome by 2023
We offer a modern employment package which rewards and recognises our people and enables different ways of working which attract, nurture and retain the best possible pool of talent. Our teams are actively engaged in building the business and are happy to go the extra mile to do whatever it takes to deliver an outstanding customer experience

Action
Refresh our approach to appraisal and prepare comprehensive learning, development and progression plans

Outcome by 2023
We take a genuine interest in the future of our people. Our coaching culture provides opportunities for them to excel in what they do and make a difference. Our learning and development offer equips people with the knowledge, skills and tools they need to meet the challenges they face in delivering services. We are growing and retaining the best talent in the business creating leaders for the future

Action
Embed health and wellbeing into our culture and create healthy and safe working spaces

Outcome by 2023
We are actively helping people to manage their health and wellbeing. More people are present in the business, customer satisfaction is high, and we have lower rates of employee turnover