The Report dampness and mould form is simple and quick to use, and it will help us to diagnose and treat issues more quickly and efficiently.
Tenants can use the form to tell us where in the property the damp or mould is, and to describe it. There is also the facility to upload photos.
The Report dampness and mould form can be found in the “Do it online” menu, which is on all the main pages on our website (on the right if you’re using a PC; at the bottom if you’re using a smartphone).
This new facility joins the many other tasks our customers can do online, including:
- Pay rent
- Report a repair
- Make a compliment, suggestion or complaint
- Report antisocial behaviour
- Get regular updates from our Twitter and Facebook social media pages
- See the online services offered by Gateshead Council.
You can also download our Dampness and mould guide (PDF)