The Gateshead Housing Company has a legal responsibility to carry out a gas service and safety check in your home every 12 months. This check is compulsory by law.
The annual service and gas safety check is extremely important to ensure your safety and that of others, for example people in neighbouring properties.
We will send you a letter confirming the date and time we will come to your home to complete a gas safety check. If the date and time is inconvenient you must contact us immediately on 0191 433 5338 to rearrange your appointment.
The gas safety check is an important health and safety requirement, so we expect you to allow us reasonable access to your property to carry it out. If you consistently refuse us access you are breaching your tenancy agreement, and we can take legal action to gain access and/or possession of your home.
You may incur charges for any missed appointments as they add unnecessary costs to the service that helps to keep your property safe.
When your service is done you will be issued with a copy of the latest gas safety check record; this is called a CP12.
Set up a reminder
You will get a text reminder of your appointment as long as we have your correct phone number – contact the Gas Team on 0191 433 5338 if you need to update your details.
Want to know more?
If you would like to receive an email reminder please send your request to the gas servicing mailbox.