Surveys are carried out across services to find out levels of satisfaction and where we need to improve.
Some of these surveys are annual or themed, and others are distributed on a more regular basis, for example, after a training course.
Monitoring satisfaction to see where we are doing well or where we may need to improve.
The results are used to see if we have improved from previous years and help us plan future needs.
We send surveys throughout the year to tenants and leaseholders to ask for your feedback, and use random sampling to ensure you only receive one themed survey per year.
However, our annual tenant and leasehold survey is sent to all customers.
If you would like to be involved in completing more surveys please let us know and we can send you information as and when it is available.
For more information contact the Involvement Team on 0191 433 5357 or e-mail email@example.com