Team steps up effort to help customers in need

by The Gateshead Housing Company & filed under News.

Housing company teams have embraced new ways of working so they can carry on supporting customers in the current lockdown situation.

With many people experiencing a reduced income due to temporary business closures, the financial help provided by the Advice and Support Team is needed now more than ever.

To do their work safely, a few team members are based (while socially distancing) in the office, with others providing the same service, via phone and email, from their homes.

The team is also helping to get food and medication to those in need.RAIT Officer Caroline Hughes making up food parcels

This is a service they were already providing, but the need for it has been compounded by the restrictions of lockdown and social distancing.

Requests for this help come directly from customers, via referrals from the company and council.

The team has stepped up its efforts by patterning with Gateshead Foodbank to help provide food parcels. They’re also complementing Gateshead Council’s Covid-19 community support, with team members out in the community every day delivering food.

Rent and Income Service Manager Emma Metters said: “I am very proud of the way my colleagues have responded to the crisis, adapting quickly to ensure we keep helping and supporting those customers who need it, whilst staying safe.

“I want to reassure customers that our aim is to help them manage their tenancy and remain in their home. If they have any concerns about their financial situation, they can call us on 0191 433 6150 and we’ll work with them to resolve their issue.”