Temporary accommodation

by The Gateshead Housing Company & filed under Find a home.

Temporary accommodation may be available if you have exhausted all other options of accommodation you could have stayed at permanently or temporarily.


If you have no accommodation for the night, our Housing Options Team may be able to help you find temporary accommodation.

The Housing Options Service has a duty to assist all homeless households to find temporary accommodation but only has a full legal duty to make sure some households find temporary accommodation.

When households are homeless the local authority has to assess the household and determine what duty it has both to provide accommodation permanently and to provide temporary accommodation until a final decision is made.

Types of temporary accommodation

The type of accommodation available will be determined by your individual circumstances and family composition.

This could be a homeless hostel, a women’s refuge, a temporary house or flat or a bed and breakfast.

Who pays for temporary accommodation

You are responsible for meeting the costs of any temporary accommodation, including travel costs to get to the accommodation. The costs can range from £15 per week to £150 depending on your circumstances and on the accommodation provided and you will normally be required to pay your first rental payment up front when you arrive at the accommodation.

If you are on a low income you may be entitled to claim Local Housing Allowance (Housing Benefit) to help with the costs. Some people may also be eligible for a crisis loan to help pay for the costs associated with securing emergency accommodation – this can be applied for at your local JobCentre Plus or by calling (0800) 0328366.

Refusing the temporary accommodation, failing to go to it, being ejected from it, or vacating it

If you are homeless and an offer of temporary accommodation is reasonable, fail to go to the accommodation secured, are ejected from it, or vacate it, our duty towards you may come to an end.

You could ask us to review your situation but we may not offer you any further temporary accommodation.

Support during a stay in temporary accommodation

We recognise that staying in temporary accommodation for any length of time can be difficult and have a bad effect on your family life. This is why we assign a support worker to households in our homeless temporary accommodation or safe house accommodation. We will also aim to support you as much as possible should you have to stay for a short time in B&B.

Wherever possible we will support you through your time in temporary accommodation and move you on as soon as possible so that you can get on with your life.


It is not possible to take pets to any of the temporary accommodation we could secure for you (excluding guide dogs in most cases). You should make arrangements for your pets to be temporarily looked after by family or friends. In addition the RSPCA may be able to give you advice if you are unable to find anyone to look after your pets.

How long you can stay in temporary accommodation

If you have made a homeless application and are placed into temporary accommodation, we try and reach a decision as soon as possible. You can help us do this by providing all of the information you are asked for and to keep looking for your own accommodation. It is not possible to guarantee how long you may be in temporary accommodation as this will vary on your individual circumstances and the availability of suitable housing.

How to access temporary accommodation

You can request emergency temporary accommodation during office hours by coming to Community Based Service Reception, Gateshead Civic Centre, or out of office hours by calling 0191 477 0844.

If you do require emergency temporary accommodation your caseworker who interviewed you may have to investigate why you have nowhere to stay and this could include contacting your family, friends, landlord, partner etc, so be prepared to provide contact phone numbers and relevant addresses.

You may also be able to access emergency temporary accommodation yourself.

List of local providers:

  • Phoenix Guest House (males 35 +) Gateshead – 0191 477 7500
  • Salvation Army (mixed 18 +) Sunderland – 0191 565 5411
  • Salvation Army (males 18 +) Newcastle upon Tyne – 0191 233 9150
  • Salvation Army (females 18+) Newcastle upon Tyne – 0191 224 1509
  • Tyne Hotel (males 25 +) Newcastle upon Tyne – 0191 226 1707
  • YWCA (mixed 18 +) Newcastle upon Tyne – 0191 281 1233
  • Salvation Army (males 18 +) Darlington – 0132 548 9242
  • The Fells (males 18 +) Chester-le-Street – 0191 371 0541
  • Night Stop (mixed 16 – 25. Placed with a host family) – 0191 2536161
  • Refuge accommodation and contacts for people suffering domestic abuse
  • Women’s Aid (National Helpline) 0808 200 0247

Want to know more?

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